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1、Using Lean to Develop Virtual ProcessesStephen Hepplestall and Andrew Johnston IntroductionsStephen HepplestallStephen Hepplestallq Business Change Project Managerq 25 years employed by Weightmansq Started at Weightmans as a Finance Operations Managerq Moved to Business Change 2017q Became a LSS Mas

2、ter Black Belt 2022q Lean convert and enthusiastAndrew JohnstonAndrew Johnstonq IT Training Team Leaderq 5 years employed by Weightmansq Experience in Finance,Technical Support,and Business Analysisq Became a TAP Qualified Trainer in 2016q Became a Microsoft Office Specialist Master in 20172Innovati

3、on/TechInnovation/TechInnovation at Weightmans isnt a service or a side hustle.Its a problem-solving mindset that runs through our organisation,bringing our expertise together with emerging technology to yield greater,even unexpected resultsWe have scooped numerous accreditations,including top emplo

4、yer for the seventeenth year running in 2023,as well as entering the top ten again for 2024Built environmentCorporatesHealthIndividualsInsuranceOwner-managed businessesPublic bodiesBirminghamBirminghamLeedsLeedsLondonLondonCardiffCardiffLeicesterLeicesterManchesterManchesterGlasgowGlasgowLiverpoolLi

5、verpoolNewcastleNewcastle9 UK 9 UK locationslocationsAbout About WeightmansWeightmans246246PartnersPartners15331533PeoplePeople7 core 7 core segmentssegmentsWe act for 1/31/3 of FTSE100FTSE100 companiesAgenda41Grasping the Situation20m2Creating a Standard50m3Maintaining a Standard10m5Learning Points

6、5m6Whats Next?1m4Results2m1Grasping the Situation20mThe Problem File Opening61Grasping the Situation1.Value-Driven Purpose2.Process3.People5.Mindset4.Management System and Leadership BehavioursLean Transformation Framework71Grasping the SituationValue-Driven PurposeProcessPeopleMindset1.Value-Driven