伦敦石：精益转型故事.pdf

1、A Lean Transformation StoryLife Before LeanKick Starting a Lean TransformationLean at HomeMake An ImpactDaily Stand Up MeetingTeam StretchMake An ImpactDaily Stand Up MeetingTeam Stretch5S Routine30 minutes for CIOne Piece FlowFocus on QualityWhat Happened?300 improvementsDefects reduced 25%80%On ti

2、meBreak EvenYear 1Company Wide Roll OutProductionThe ChangeTraining PlanProduction Continuous ImprovementsOver 1300 Improvements26PRESENTATION TITLEThe Collaborative Approach Production Story in Numbers13%13%10%10%7%7%6%6%4%4%4%4%Before Lean2019202020212022202350%50%76%76%85%85%90%90%94%94%96%96%Bef

3、ore Lean20192020202120222023Target 90%Target 6%29Production Key LearningsPatience is a Key Element of SuccessOperations 32THE PRODUCTION JOURNEY5s Initial AttemptClassroom TrainingPractical TrainingAuditVisual ManagementSustain15s Second AttemptNew Training ProgramSort Remove RacksSet In Order Move

4、pallet in the correct lineVisual ManagementAuditMonitorSustain25s Third AttemptKaizen EventTrainingCoachingAuditMonitorOperations Lean LearningsSetbacks=OpportunitiesSales Life In SalesManchesterBirminghamBristolNorth LondonSurreyMiddlesexHampshireEssex Kent Langley Trade Desk First impressions“Over

5、whelmed”“Pressure”“Its not going to work”“Its not for me”Sales Journey Before LeanIMPROVED GRADE OF SERVICE IMPROVE CONSULTATION PROCESSONE PIECE FLOWHAPPY WORKFORCE“To get our people home on time”REDUCED GRADE OF SERVICE HIGH LEVEL OF DEFECTS DURING CONSULTATIONS OVERBURDEN OF PROCESS UNHAPPY WORKF

6、ORCESales Journey Our AmbitioSetting The Scene Before LeanAve 300-400 Calls Per Day Ave 75 voicemails 1-2hrs overtime The First Hurdle Grade of ServiceTarget 90%Qtr 1 2020 70%2019 70%ProblemContinuous ImprovementBenefitGOS QTR3 Averaged 90%(24%increase)“Are there more opportuniti