如何培养 A3 问题解决能力.pdf

1、Andy GlydeDavid BaldacchinoZoe BriggsHow to Develop A3 Problem Solving CapabilityIntroductionsAndy GlydeInternal Audit&Risk managerDavid BaldacchinoHead of Operations SupportZoe BriggsGeographic Information System(GIS)ManagerAgendaWho are the Canal&River TrustWhat problems do we have to solveWorking

2、 with LEABeing taught to fishDoing some fishingExercise:Continuous Improvement What a load of rubbishTeaching othersWhat do our people thinkWhere are we headedWho are the Canal&River TrustWhat problems do we have to solve?IncomeIncomeExpenditure on Expenditure on charitable activitiescharitable acti

3、vitiesExpenditure on Expenditure on raising fundsraising funds225.1m225.1m41.4m41.4m199.5m199.5mWhat problems do we have to solve?Working with LEASteve DaintyPeter WatkinsDavid MarriottBeing taught to fishFDHoITFCHoPIA&R MgrBeing taught to fishFDHoITFCHoPIA&R MgrBeing taught to fish phase 1Being tau

4、ght to fish phase 2Being taught to fish phase 3Being taught to fishBeing taught to fishBeing taught to fishRepetition and challenge leads to improvementDoing some fishingHow do you solve a problem like Service Desk Incident increases?Doing some fishingYou do a LEAN A3 of course!Doing some fishingPro

5、blem statement What is the problem?Doing some fishingIdentifying the Problem to PursueDoing some fishingSetting a TargetDoing some fishingRoot Cause AnalysisDoing some fishingCounter-measuresDoing some fishingOutcomesDoing some fishing Common weaknessesPoor data qualityOut of date processesHistorica

6、l improvements have increased complexityNo clear link between inputs and outputsSilo thinking and workingUnclear expectations and responsibilitiesLack of trainingLack of standardisationReal world benefits100,000 direct savingsBetter management systems-improved monitoring,expectation setting and feed