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人口快速老龄化和自动化这两大趋势在速度和范围上都是前所未有的,50岁以上的工人从事着被机器取代的中高风险的工作。这加剧了他们就业的不确定性,并可能迫使这一人口中的工人陷入更不稳定的财务状况,可能导致身体和社会心理方面的不利健康影响。这些严重的问题已通过研究和公共政策引起各国政府越来越多的注意,但仅靠政府的努力是不够的。在这种背景下,企业面临着两难境地。一方面,越来越多的人要求他们成为解决方案的一部分,并促进充分的社会保护,以确保有经验的工人的福祉。另一方面,企业面临着通过数字化转型来保持竞争力的压力,这可能预示着这一群体的负面发展。在这些管理讨论中没有考虑到这些工人如何能够继续为组织作出巨大贡献。老龄化和自动化的双重趋势:利用技术授权的经验丰富的劳动力为企业面临的困境提供了一个新的视角和解决方案。这份报告从企业的角度审视了老龄化和自动化的交叉点,认为企业必须将有经验的员工纳入其更广泛的战略,以取得更大的成功。关键问题是:新技术在这一愿景中扮演什么角色?为有经验的以工人为中心的战略建立案例有经验的员工是指年龄在50岁以上的员工,他们在组织和行业的工作经历为他们提供了丰富的经验和知识,公司可以利用这些知识来提高竞争力。传统上,他们并不被认为是缩小技能差距的可行人才来源。根据世界经济论坛的2016年就业前景报告,只有4%的受访者计划投资于有经验的员工,将其作为未来劳动力战略的一部分。这是为什么呢?人口老龄化还没有成为一个严重的问题,在许多市场留住和再培训这一群体的经济理由可能并不令人信服,而且可能与公司的自动化雄心背道而驰对经验丰富的工人的资质和贡献能力的误解导致了年龄歧视,严重破坏了经验丰富的工人战略的经济理由。然而,迅速老龄化的人口和下降的出生率使得忽视经验丰富的劳动力是不可持续的。今天的公司面临着一系列的挑战,这些挑战共同为一个积极的经验丰富的劳动力战略提供了令人信服的经济理由。除了帮助企业应对人才短缺、制度知识缺失或新的监管要求之外,一项以经验丰富的员工为中心的战略为企业提供了在全球“长寿经济”中重新定位自己的有利机会。利用技术力量和经验丰富的员工。管理人员面临的主要挑战是整合新技术并成功地实现数字化,同时确保一支积极、高效、健康、有经验的员工队伍。尽管研究表明,有无数种方法可以利用技术来实现这一目标;技术本身不能被视为一种万能的解决方案,可以轻易地加以利用。组织也必须进行变革,以便预测和利用技术变革。为此,必须确定、促进和促进技术和人力协同的领域。报告展示了如何将技术潜在地整合起来,以增加有经验的工人,同样地,有经验的工人拥有的丰富知识可以使技术更有效。该框架的两个组成部分:技术集成和包容性的组织文化。新技术的引进将改变工作和人才管理的性质。因此,应该将资源投入到重新设计工作和人才模式上,使其与有经验的工人相适应,而且实际上,最好地利用这些工人。但是,如果没有统一的愿景和来自更广泛组织的支持,变革就无法实现。建立一个对年龄友好、多样化和包容的环境是留住和培养有经验的工人的关键,从而形成这一战略的基础。
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1 Improving employee engagement The collaborative workplace: Introduction Todays teams work from cities all over the world, and technology now enables them to communicate and collaborate instantly. 2018 reports are showing record numbers for remote workers, with as many as 52% of global employees working remote at least once per week. As we enter 2020 and beyond, this number is only expected to grow. HubSpots 2019 remote work report states “remote work is a key ingredient to building a high performing and diverse company”. Remote work is no longer the future, it is the present, and employees and managers alike must adapt - fast. As Michael Dell said, “Technology now allows people to connect anytime, anywhere, to anyone in the world, from almost any device. This is dramatically changing the way people work, facilitating 24/7 collaboration with colleagues who are dispersed across time zones, countries, and continents.” This explosion of endpoints and widespread, immediate collaboration spurs the need for centralized management and a solution that helps you capture data and feedback instantly and inclusively. As excited as workers might be for the transition to a primarily remote workforce, studies show that we may be ill-equipped. In an effort to fill this gap, we crafted this in-depth guide on how to build and manage an effective and collaborative remote team, hold more efficient meetings, scale your company culture across the globe, and capitalize on upcoming 2020 tech trends with clarity and consistency. “38% of remote workers and 15% of remote managers received no training on how to work remotely” OwlLabs, 2019 study Table of contents Section 1: Collaborate with your team Section 2: Scale your company culture Section 3: 2020: A clear vision for enterprise Remote team management. . . . . . . . . . . . . . . . . . . . .1 In-office vs. virtual teams: key management differences. . . . . . . . . . . . .11 Mic drop your meetings. . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Bridge the gap between remote and in-office teams. . . . . . . . . . . . . . . . .18 Seamless communication. . . . . . . . . . . . . . . . . . . . . . . .21 Gamify employee engagement: 3 unique ways. . . . . . . . . . . . . . . . . . .24 Redefine your People Ops strategy: why safety matters. . . . . . . . . . . . . . .29 Top tech tools and trends. . . . . . . . . . . . . . . . . . . . .33 Cybersecurity. . . . . . . . . . . . . . . . . . . . . . . . . . .37 Customer collaboration: the benefits of interactive SKOs . . . . . . . . . . . . . . . . . . .41 Collaborate with your team Section 1: 1 Remote management We live in the information economy where todays top businesses increasingly rely on sophisticated teams of employees rather than the output of sequestered individuals. Todays complex work environments require the multi-layered perspectives, experience, creativity, and talent of a team. Businesses need to build better, stronger, and more cohesive teams, but that isnt easy! The foundation of a great team is a strong sense of comradery and collaboration. Effective team management focuses on building a collaborative spirit within both the virtual or office workplace. How can todays managers improve collaboration, and, ultimately, their companys bottom line? Managing a remote team comes with its own unique strategies and considerations. Virtual team members often have different schedules, roles, and communication styles, making team management a bit more challenging. Its important to know that team members are available, completing tasks, and producing quality work. Because youre not in the office with them all the time, this can be more complex than in-person team management. How can a manager improve virtual team collaboration? It can be as simple and as seamless as integrating key software into your daily management routine. 2 Implement a task management software Task management may be without the confetti and fanfare of other software, but it is possibly the most crucial software for your teams success. Tools like Asana, Flow, Workfront, or other collaborative task management software ensures visibility into project statuses and timely completion. Most task management software has the ability to store documents for easy access from any device, anywhere. Try this: Using Poll Everywhere, survey your team to find out which software they would like best. Then, take the top-voted options and set-up trial periods with them (most task management software has at least a 7-day trial period) so you and your team can gain hands-on experience and make an informed decision. Pro tip: Lengthy decision-making processes can lead to the dreaded decision fatigue, reducing your ability to make good choices and potentially leading to irrational trade-offs. Luckily, there are a few ways you can avoid this: limit your teams choices to no more than 3 options, set a decision deadline, and decide early. Studies have shown that people make better decisions earlier in the day when their mental acuity is sharp. Your team and your to-do list will thank you. 3 Offer multiple forms of communicationSchedule designated work hours Communication is the cornerstone of a collaborative and efficient team. But, everyones styles of communicating may vary greatly. Offering various channels of communication allows people to choose whats right for them and the situation. While a more formal request might go through email, short messages might be better suited for organizational chat platforms like Slack, and last-minute emergencies might require a call or text. You can also set guidelines about how to use each communication method. Virtual team management usually comes with employees in various time zones and countries. To streamline communication and nurture collaboration, establish designated work hours that keep everyone in the loop as to when their team is available. Remote workers often set their own schedules, but having dedicated work hours throughout the day is great for virtual collaboration, meetings, and productivity. Try this: Foster both formal and informal collaboration by setting up Slack for your team. If youre managing a larger team, you could even create channels for subdivisions of your team to ensure team members are only receiving notifications most relevant to them. Poll Everywhere for Slack can be a great way to quickly take a vote or gather feedback from your team. Try this: Slack statuses can be a great way to provide both in-office and virtual team members visibility into their coworkers availability. Encourage your team to update their status to reflect when theyre on PTO, taking a coffee break, grabbing lunch, working heads down on a tough project, or in a meeting. Pro tip: Syncing Slack with Google Calendar will auto-update your Slack status to reflect when youre in a meeting. As a bonus, it will even send you meeting notifications and reminders via Slack. Cheers to automation! 4 Meet virtually as often as you would in-office Working from different offices around the country, or maybe even the globe, can require some creative thinking when it comes to hosting team meetings. All-hands meetings, fireside chats, and virtual employee trainings are great ways to keep your team in the loop, celebrate wins, and set goals. Todays technology makes it easy to video call, collaborate virtually, and engage your team in real-time. Try this: Bring life to your meetings by actively engaging employees. Hosting a retrospective on big projects and releases can be a valuable way to gather feedback and find areas for improvement. Creating a competition to end your meeting offers the benefits of testing team knowledge and gamifying the workplace. Try this: Challenge employees to take more ownership of their jobs. Encourage them to pitch their own projects or brainstorm ways they can do more with less oversight. Also, you can give the opportunity for them to manage a project you would have managed as an way to encourage growth and ownership in their role. Give your employees autonomy No one loves a micromanager, but even companies that give their employees some autonomy may not be going far enough. Employees want to feel like they have control over how they perform their jobs. Offering your team more autonomy shows trust You believe I have your best interests at heart, I do what I say I am going to do consistently, and you see me perform these actions. I view these as core dials for team success and even MORE important for remote team success.” Pro tip: Impeccable agreements. Because trust is easy to erode, Kyles team practiced a process called impeccable agreements, asking that everyone writes down who will do what and by when. This simple yet powerful agreement process helps prevent dysfunction from escalating and sloppy agreements from forming. Having it written down helps remote workers check in explicitly with others and acts as a forcing function for us to ask the question, “Did you see me do this and agree the agreement was accomplished?” 13 14 Mic drop your meetings Meetings, when done right, can provide incredible value to a business. They allow teams to brainstorm, share information, collaborate, and track progress on goals. Meetings form the cornerstone of any successful team and play a critical role in the efficient synthesis and distribution of information designed to keep members aligned. Why then, are workplace meetings dreaded by employees and managers alike? Research from David Grady and Jason Fried shows that 50% of people find meetings to be unproductive and 73% of employees do other work in meetings. The cost of these wasted meetings is estimated at a whopping $37 billion per year. Another shocking statistic from Grady and Frieds study points to what could be the root of the meeting problem: The solution to our collective meeting miasma isnt to eradicate meetings for all time and never speak their name again. Rather, its to improve how meetings function so that they provide clear value to participants and help the company complete its goals. In other words, good meetings depend on good meeting facilitation. “75% of people have received no formal training on how to conduct a successful meeting” David Grady and Jason Fried 15 Determine the best communication methodAsk key questions Check your tech With so many options to choose from, Google Hangouts, Zoom, to name only a couple, selecting a tool that best fits your meeting has never been easier. Slack, for example, is great for quickly communicating with remote employees, and can also help facilitate meetings. Slack offers video calling options, allowing you to call employees directly through the app or call everyone related to one channel, such as the team working on a certain client or project. For the most technical teams, Slack offers screen sharing and drawing on screen capabilities, making it easy to explain how to use software or a program or troubleshoot a computer issue that your coworker may be having. What are you working on today? What did you accomplish yesterday? What are your blockers? Daily standup meetings are an effective way to identify blockers, track progress, and gain insight on project statuses. With Poll Everywhere, you can easily collect answers from your team and record the data for later reference. Having high-quality audio and video technology will make all the difference during your remote meetings. Make sure to test your equipment and to have everything set up before the meeting starts. Investing in a pair of good headphones with a built-in microphone can also help provide clear audio and minimize background noise for both you and your meeting participants. Keep it short As we discussed before, meetings are costly to a business (calculate the cost of yours here). Your meeting should only take as long as absolutely necessary to achieve your goals. Youd be amazed at what you can get done in 15 or 30 minutes when everyone at the table is motivated and engaged. The job-hunting website, Monster, suggests that 45-minute meetings hit “the attention-span sweet spot.” All the way back in 2009, Harvard Business Review wrote about the power of 50-minute meetings. Googles Calendar app simplifies scheduling shorter meetings. Customize the default meeting duration within settings to the number of minutes that best fit you and your team. Additionally, enabling Googles “Speedy meetings” option automatically ends 30-minute meetings 5 minutes early and 60-minute meetings 10 minutes early, allowing for breathing room and much-needed bathroom breaks. 16 Designate working hours on the calendar app Come prepared Make an agenda Only invite necessary members Start on time, end on time One of the benefits of having a remote workforce is that employees can work from anywhere, but this also means that youll have to schedule meetings around varying time zones. Tools like Every Time Zone can help. While tools like Asana arent exactly made for meeting facilitation, they are still great collaboration tools to organize your teams work and know what everyone is working on. Using all this information, you can easily come to your next meeting prepared to discuss the teams progress, goals, and action items. Visibility into your teams workflow and tasks is key to hosting a successful meeting. Creating an agenda may seem like obvious advice, but not everyone takes it. Before you call a meeting, figure out exactly what topics you want to address and what you want to achieve. Provide everyone a copy of the agenda prior to the meeting in order to give your team a chance to review and think of any questions they may have. Many workers get dragged into meetings because it “might” be useful for them to observe, but its probably more useful for them to spend that time doing their jobs if they arent really needed. 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