F5：通过有意义的指标和可见性让您的 BC 项目脱颖而出.pdf

1、Metrics&Engagement Metrics&Engagement May 6-8,2024|Charlotte,NCStuart Murray,Resiliency Leader,CyberRisk SolutionsAaron Callaway,Industry Innovator,GenevieveRSIntroductions Extensive experience implementing DR/BCP programs at Fortune 100 companies Over 10 declared events resolved Sailing,skiing,trav

2、el 20+year industry expert focused on DR/BCP Founder of Fairchild RS which became blueprint for ServiceNow BCM Ice Hockey,remodeling homes WRAP-UPTying it all togetherCHALLENGESDiscuss some challenges with measuring&reporting program development audience inputKPIs&METRICSDeveloping meaningful measur

3、ementsCONSTITUENTSIdentifying stakeholdersTHE STORYTelling the story!AgendaEngagement How to effectively keep stakeholders engaged&demonstrate business valueVisibility How to consistently measure&display progressOutput How to ensure quality improvements over timeChallengesResiliency ProgramExecutive

4、sFunctional ManagersSMEsDivisional LeadersExternalStakeholdersDefine MeasurementsWhat will tell the story?(Selective data collection,what is necessary?)Stakeholder NeedsWhat makes sense for stakeholders?(What are their business needs?)Develop Metrics What do stakeholders want to see?(Plan completion

5、,number of exercises,etc.)Organizational ValueWhat does organization value in program?(Cost savings,downtime reduction,process improvement)QualityHow to define&measure quality?Progress TrackingWhat are the key indicators of progress towards goals or objectives?Improvement/MaturityHow to measure prog

6、ram improvement?(Maturity over time,best practice implementation)?KPIs/MetricsKPIs/MetricsDevelop standardized system to measure quality,completion&compliance of DR/BCP plansCompletionQualityCompliance16 unique components20 quality measurements6 compliance measurementsMetricsSample MetricsPlan Compl