A5：大都会人寿转型：传统业务连续性到运营弹性.pdf

1、Evolving from Traditional Business Continuity To Operational Resilience:MetLife Inc.Evolving from Traditional Business Continuity To Operational Resilience:MetLife Inc.May 6-8,2024|Charlotte,NCDeji Aina,MetLifeMargaret Sarda,MetLifeGrace Burley,Witt OBriensAgenda Introductions Transformation Instiga

2、tor:COVID 19 Destination Overview:Strategic View of Transformation Result Transformation Journey Walk Through Lessons Learned Q&ASetting the Stage:March 20207 Confirmed Cased in NYC Governor Cuomo Declares State of EmergencySaturday,March 7National Guard deployed to New RochelleNYC close all schools

3、Thursday,March 12Health-care worker becomes first public case in NYC.Sunday,March 1WHO declares pandemicNBA suspends season53 confirmed NYC casesWednesday,March 11President Trump declares national state of emergencyFriday,March 134Overview of MetLife Inc.Overview of MetLife Inc.#1 in Life insurance

4、in the US#1 in Life insurance in the US156 years of experience with strong presence in more than 40 markets globally156 years of experience with strong presence in more than 40 markets globallyOfferings include Life,Dental,Short-Term,Vision,and Accident and Health,Annuities etc.Offerings include Lif

5、e,Dental,Short-Term,Vision,and Accident and Health,Annuities etc.+45k global workforce+45k global workforce$67B revenue in 2023$67B revenue in 2023Highly regulated industry:NYDFS,CBI,etc.Highly regulated industry:NYDFS,CBI,etc.5Emergency Response(ER:Processes and capabilities related to the immediat

6、e response typically focused on life safety,physical,or environmental concernsCrisis Management(CM)Executive-level command and control,decision-making and communications Technology Resilience(TR)Infrastructure and procedures required to establish and restore technology and data capabilities in line