美国富国银行Wells Fargo ＆ Company (WFC) 2020年年度报告「NYSE」.pdf

1、2020 Annual Report Contents 33 243 24 21 22 26 02 Letter from CEO Our Performance Operating Committee Board of Directors COVID-19 and Sustainability 2020 Financial Report Stock Performance “Wells Fargo plays an important role in our communities and our country and this has never been more true than

2、in 2020.”Charles W.Scharf CEO Wells Fargo&Company I cannot help but look back and think how little we understood one year ago of what 2020 would bring for the world,our country,and our company.The devastation caused by COVID-19 on global public health is clear,but we are still struggling to comprehe

3、nd the full economic and social impact of the virus.Vaccines will hopefully bring to an end the health risks,but there is much to do to enable a full,fair,and equitable economic and social recovery.Supporting Our Employees,Communities,and Customers I said last year that Wells Fargo plays an importan

4、t role in our communities and our country and this has never been more true than in 2020.We believe we have both an obligation to do all we can and are in a position to provide meaningful support to our employees,communities,and customers.That is just what we did throughout this unprecedented year.2

5、 2020 Annual Report We prioritized employee and customer safety while recognizing that we were an essential service and needed to be available to support our customers.We quickly enabled over 200,000 employees to work from home,something we would not have considered possible just weeks before.We kep

6、t at least 70%of our branches open while implementing CDC-recommended safety protocols.We expanded digital access and deployed new tools including new limits for mobile deposits and wires,new digital mortgage deferment tools,and expanded e-signature support to make access easier and safer for custom