Capital-Hotels-Apartments-and-Resorts.pdf

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1、Cultural GravityWhy People Stay and Why They DontJohn Skelton(CPO)Leader of Cool Humans The Invisible Pull-NGC 6951Source:NASA Hubble TelescopeThe Five Forces That Hold CG TogetherPurpose-Why are we here?Psychological Safety-Can I speak up?Rituals-What shared experiences bind us?Identity-Do I see my

2、self here?Standards-Are expectations clear and fair?25 citiesin 5 years50 cities in 10 yearsForce 1:PurposeForce 2:Psychological SafetyForce 3:RitualsSmall routines build shared identityCreate shared experiencesForce 4:IdentityAdults stay where they feel proud to belongCulture must reflect their val

3、uesForce 5:StandardsClear expectations drive excellenceSupport+accountability=performance5 Questions That Reveal the Truth5 Questions That Reveal the TruthDo we have a clear purpose?Can people speak?Do we have shared rituals?Do people feel proud to belong?Are our standards high and fair?Its either pulling people in or pushing them awayStrong culture=strong commitmentPeople dont leave companies-they leave when the gravity stopsGravity Is Always WorkingThank You