停止文档化开始管理知识：网络安全案例研究.pdf

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1、Stop Documenting and Start Managing Knowledge:A Cybersecurity Case StudyJENNIFER MILLERSenior Technical Writer-Information SecurityKnowledge ArchitectFormer Documentation Evangelist“”Documentation is where knowledge goes to die.ADAPTED FROM DAVID GURTEEN IN CONVERSATIONAL LEADERSHIPCybersecurity:The

2、 Perfect Fit for Knowledge Management“”Ill just ask Zack.Documentation exists.Knowledge within it lies dormant.Operational Zero-DayA gap between documented processes and how critical work is actually being doneOperational Zero-Day Risk FactorsUndocumented processesTribal knowledgeStatic documentsSin

3、gle-expert dependenciesThe Risk in CybersecurityDelayed incident responseAudit and compliance frictionInefficiency and productivity costsFrom Documents toKnowledge Systems“”A system will become more disordered,as time increases,unless energy is applied.THE SECOND LAW OF THERMODYNAMICSKnowledge decay

4、s or disappearsunless energy is applied.Fighting PhysicsCaptureOrganizeActivateBuild the system and apply the energy sourceCybersecurity Problem Solving with KMThe Playbooks Nobody Wants to UseThe Security Incident Reports Nobody Wants to WriteThe Knowledge in Teams Chats Nobody SavesWhere should we

5、 put this document?How do we connect this knowledge to the people who need it?KM System SuperheroesReasonably Priced,Entropy-FightingKM SuperheroesSharePointPower AutomateCopilot AgentsPower BIHow the Superheroes Support CybersecuritySecurity assessment and incident reporting automation Instant,up-t

6、o-date security assessment and incident metricsCustom copilot agents interviewing SMEs Tabletop simulation bots that identify knowledge gaps The Part Technology Cant FixBUILDING A KNOWLEDGE-SHARING CULTURECulture Redesign InitiativesMove fr