好未来TAL Education Group (TAL) 2023财年ESG报告「NYSE」（英文版）（57页）.pdf

1、12ContentsAbout the Report 1About TAL Education Group 3 Message from the Chairman of the 5 ESG Management Committee ESG Governance 7 The ESG Sustainable Development 7 Strategy ESG Governance Structure 8 Analysis of Material ESG Issues 9 ESG Performance Review 113.Support High-Quality 43 Development

2、of Learning 3.1 Quality Learning Products and Solutions 44 3.1.1 Xueersi Suyang:Empower Students 44 Through Innovative Enrichment Learning Programs 3.1.2 Xueersi Online School:Develop 47 Comprehensive Online Enrichment Learning Programs 3.1.3 AI-Driven Learning Devices Provide 51 Smooth,Reliable Lea

3、rning Experience 3.1.4 Smart Content:Quality Content 52 Facilitates All-round Development 3.1.5 Global Expansion:Promote 53 Globalization of Learning Resources 3.2 Deliver Quality Service 56 3.2.1 Service Management Guarantee 56 3.2.2 Improve our Customer Service Skills 57 3.3 Safeguard customers ri

4、ghts and interests 60 3.3.1 Privacy and Data Security 60 3.3.2 Responsible Marketing,Advertising,65 and Sales 3.3.3 Product Recall Management 684.Gain Momentum in Digital 69 Transformation 4.1 Focus on Intelligent Learning Products 70 and Solutions 4.1.1 Build a Smart Learning Environment 71 4.1.2 P

5、romote Smart Learning Services 77 4.2 Promote Management Process Digitalization 811.Protect the Planet 13 1.1 Tackling Climate Change 13 1.1.1 Identification and Response to Climate 14 Change Risks and Opportunities 1.1.2 Greenhouse Gas Emissions 15 1.2 Go Green in the Workplace 16 1.2.1 Build a Pap

6、erless Office 16 1.2.2 Develop Low-Energy Consumption Technologies 18 1.2.3 Promote Green Workplace 19 1.3 Promoting Environmental Education 20 1.3.1 Incorporate environmental concepts 20 into education 1.3.2 Diversified Approaches in Education 222.Support Employee Growth 25 2.1 Talent Attraction an