KPMG：以消费者为中心医疗保健2030（英文版）（24页）.pdf

1、Healthcare 2030The consumer at the centerAs evolving demographic and economic trends gain momentum,a consumer-centric healthcare system is becoming increasingly essential.ContentsIntroduction 1Before the shift:Consumer issues to solve 2Making the shift:Putting the consumer at the center 12After the

2、shift:The consumer-centric health system 19How KPMG can help 21 2019 KPMG LLP,a Delaware limited liability partnership and the U.S.member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative(“KPMG International”),a Swiss entity.All rights reserved.Healt

3、hcare 2030 1In the next 12 years,the healthcare industry will face major demographic changes that will dramatically impact which services are needed and how they are delivered.The long-discussed movement of the Baby Boom Generation into the ranks of the retired will continue to occur,while millennia

4、ls and other younger patient cohorts will exert more and more influence over healthcare delivery models.Concurrent with these population changes are market factors that will also have a significant impact.There is a growing trend toward seeking medical treatment outside of the hospital at lower-cost

5、,more convenient sites of care.The concept of“value”is now being defined and assessed by consumers.And,there are a number of high-profile technology disruptors poised to enter the healthcare arena in areas with significant consumer impact-from distributing drugs,to lowering the cost of health insura

6、nce,to serving as centralized,more transparent platforms for decision-making.Faced with these demographic and market challenges,what are todays healthcare organizations to do?What if US healthcare long subject to criticism for inflated pricing,sub-optimal outcomes and customer service challenges tra