不要回避进行艰难的对话.pdf

1、Sponsored byMary Abbajay,Careerstone GroupDont Shy Away from Having Difficult ConversationsWhat is a Difficult Conversation?A difficult conversation is anything you find hard to talk about.These conversations can be challenging as they may involve discomfort,conflict,vulnerability or the risk of dam

2、aging relationships.2024 Careerstone Group,LLCExamples of Difficult Conversations1)Delivering constructive criticism or negative feedback2)Addressing performance issues or conflicts in the workplace3)Discussing sensitive matters such as relationships,health concerns or finances4)Negotiating terms or

3、 resolving disputes in professional or personal relationships5)Sharing difficult news or delivering unwelcome information2024 Careerstone Group,LLCDifficult Conversations are HardHurting peoples feelingsNot“being nice”Waiting for the“right”timeNot wanting to offendDont know how!Fear of reaction:defe

4、nsiveness,anger,hurtWhat We Fear2024 Careerstone Group,LLC2024 Careerstone Group,LLCConversation Essentials Helpful(positive intention)Timely Specific Future focused/Path Forward Cultural considerationsLanguageBias Dialogue Courage plus communication skillsA Model For Difficult Conversations Set you

5、r intention.Identify your story and goal.Prepare Do you have a few minutes?Id like to discuss XYZ.Invite/Open I hope we can.I want us.I want you to succeed.Intention Im concerned aboutbecauseSituation/Impact What are your thoughts?Share Views Can we explore some solutionsWould you.?Problem Solve I a

6、ppreciate your attention,willingness,etc.Confirm&Thank2024 Careerstone Group,LLCPrepare:Set Your IntentionPurpose:What is the goal of the conversation?What do I want to accomplish?What is the issue?Why am I raising this?Self:How do I want to show up?How do I need to show up?Others:How might the othe