2045年——关于大规模虚拟助手的可扩展性、培训和维护的建议.pdf

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1、Orlando,FLOctober 69IBM TechXchange 2025 Santiago Rivas Jose Castellanos MolinaRecommendations for scalability,training and maintenance of a large-scale virtual assistant 2045PresentersJose Castellanos MolinaBusiness Technology LeadIBM Client Engineering MexicoSantiago RivasSub Gerentede InnovacinGr

2、upo Financiero BanorteAgenda This session presents an insight into a large clients Watson day to day operation,while simultaneously moving some services from on-premises to the IBM Cloud.Project Overview and ObjectivesBanorteWatson Assistant backgroundMigrating Watson Assistant Classic Dialogues to

3、ActionsMigrating the Customer User InterfaceEstablishing Continuous Training 2023 IBM Corporation-IBM CONFIDENTIAL-INTERNAL USE ONLYBanorteWatson AssistantBackgroundChallengeBanortes 5-year-old Assistant“Maya”relies on custom channels for web&mobile,complex orchestration code sitting in front of a W

4、atson Assistant Classic dialog tree.Banorte needs Watson Assistant v2 to scale from simple Q&A to a personalized,experience driven predictive,virtual agent.ClientBanorte is the second largest financial group in Mexico by loan portfolio,the second largest provider of loans to governments,and second l

5、argest mortgage lender.The Chairman tasked the Executive Director of Innovation to make Banortethe#1 in NPS against its peers as well.44,775294,589627,617632,140DicEneFebMarAbrMayJunJulAgoSepOctNovDicEneFebMarAbrMayJunJulAgoSepOctNovDicEneFebMarAbrMayJunJulAgoSepOctNovDicEneFebMarAbrMayJunJulAgoSepO

6、ctNovDicEneFebMarAbrMayJunJulAgoSepOctNovDicEneFebMarAbrMayJunJulAgoSepOctNovDicEneFebMarAbrMayJunJul20182019202020212022202320242025Apartados desde Maya,6-OctCOVID-19 PandemicMaya en portal pblico,18-JulConexin con ejecutivo,17-OctMaya en portal privado,6-DicLanzamiento de Maya en Mvil,6-AgoNueva v