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Lazada&凯度:2025弥合AI鸿沟:东南亚电商卖家的认知与应用趋势研究报告(英文版)(56页).pdf

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1、About this ReportCommerce has come a long way,driven by technology as a cornerstone for its evolution.From the first online marketplaces to the rise of mobile shopping,innovation has been at the heart of every major shift in the eCommerce landscape.Today,we are witnessing another transformation one

2、that is powered by Artificial Intelligence(AI).Developed in partnership with Kantar,the research report Bridging the AI Gap:Online Seller Perceptions and Adoption Trends in Southeast Asia,provides a comprehensive analysis of AI adoption trends,challenges,and opportunities,offering insights into how

3、sellers can leverage AI to drive growth and efficiency in Southeast Asias evolving eCommerce landscape.DisclaimerAll content shared herein is provided in the context of this report.This content can be shared but it shall not be reproduced,in-part or in its entirety,without the prior written permissi

4、on of Lazada and/or the respective content owner.To the extent permitted under applicable laws,Lazada hereby disclaims any and all liability to any party for any direct,indirect,implied,special,incidental or other consequential damages arising directly or indirectly from any use of the content,which

5、 is provided“as is”and without warranties.2025,Lazada South East Asia Pte.Ltd.All rights reserved.01 RESEARCHDESIGN4PHILIPPINESn=203VIETNAMn=199SINGAPOREn=201INDONESIAn=208MALAYSIAn=203THAILANDn=200GenderSize of companyCategories sold26%62%12%18-2930-4546-60Mean=35.7 yearsMale:49%Female:51%30%28%29%

6、13%Micro(200)AgeResearch Design1,214Overall responses achievedTarget criteria for survey respondents:Aged 18 years&above,a business owner or working in retail or consumer goods,currently selling online via ecommerce or other platforms,a mix of gender,age,company size and categories sold22%18%15%14%1

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根据《Bridging the AI Gap: Online Seller Perceptions and Adoption Trends in Southeast Asia》报告,以下是全文关键点: 1. **AI在东南亚电商中的普及**:东南亚电商卖家对AI的熟悉度较高,68%的卖家了解AI及其应用。 2. **AI采用率**:实际AI采用率与声称采用率之间存在差距,泰国、印度尼西亚和新加坡的差距最大。 3. **AI采用程度**:只有25%的卖家在AI采用方面处于领先地位,其余75%的卖家需要更多支持。 4. **AI应用领域**:AI在客户服务、营销和广告、产品管理等领域得到广泛应用,但在人力资源管理和运营物流方面应用较少。 5. **市场差异**:印度尼西亚和越南的AI采用率较高,而马来西亚和菲律宾的采用率较低。 6. **卖家需求**:卖家希望获得更多AI工具、及时支持和保护以改善销售体验。
"AI赋能电商,东南亚卖家怎么看?" "东南亚电商AI应用,哪些功能最受欢迎?" "AI助力电商,东南亚市场潜力无限!"
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