您将如何实现预期的收入增长.pdf

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1、How will you achieve your envisioned revenue increaseFacilitated byEsmeralda Levens&Marc Kamel21 February 2025Why does a tax administration implement IT?Process efficiency Process effectiveness Service quality Compliance How digital transformation leads to revenue increase Process efficiency Process

2、 effectiveness Service quality Compliance Identify taxbaseMonitor complianceFacilitatecomplianceIdentify taxbaseMonitor complianceFacilitatecompliance Process efficiency Process effectiveness Service quality Compliance Some factors hinder achieving revenue increaseSystem issuesNetwork issuesTaxpayer

3、 resistance to changeInternal resistance to changeLegal or regulatory frameworkIneffective adoption strategyInsufficient leadership supportInternal capacity issuesMoving from problems to revenue mobilisationWHOS IN CONTROL?Revenue Mobilisation Control PanelREVENUEMOBILISATIONCONTROLPANELSystemInfras

4、tructureTaxpayer resistanceLegal/regulatoryframeworkInternal resistanceCapacityAdoption strategyLeadership supportProceedings1.For each dial,indicate where you are,and whether/to what extent it is impacting your revenue2.Select 2 knobs that you intend or need to turn to the right3.Identify 2 actions

5、(per knob)that would help achieve your objective in step 24.Ten(10)minutes will be allowed for step 3 5.Open forum:each country will present 1 knob+2 solutions,and we will go round robinSystemSet up a dedicated help desk&secure an ITAS support agreement with adequate SLA targets Conduct periodic dat

6、a cleansing initiatives Implement ongoing data quality management(processes,tools,culture)InfrastructureInstall uninterruptible power supply across IRDs computer equipmentConnect to a stable network,secure reliable internet connection&sufficient bandwidthImplement a long term,secure,scalable and rel