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美国银行(BANK OF AMERICA)2021年年度报告(英文版)(221页).pdf

上传人: Y**** 编号:65823 2022-07-14 221页 11.16MB

1、Driving Responsible Growth now and going forward Annual Report 2021 1 CONTENTS A letter from Chair and CEO Brian Moynihan 10 A message from Lead Independent Director Lionel Nowell 12 Board of Directors 13 Executive Management Team 14 Going to market through our eight lines of business 16 Retail Bank

2、ing: Helping consumer clients on their fnancial journey 18 Preferred Banking: Delivering a digital-frst-plus-advice model 20 Merrill: Continuing to build the modern Merrill 22 Private Bank: A highly personalized, team-based approach 24 Business Banking: Helping mid-sized companies grow and invest fo

3、r the future 26 Global Commercial Banking: Powering companies for growth 28 Global Corporate & Investment Banking: Growing with and delivering for our clients 30 Global Markets: Diversifed, balanced and growing 32 A global team that delivers locally 33 National Community Advisory Council provide

4、s valuable perspective 34 Investing in diverse entrepreneurs 35 Driving progress toward environmental and social sustainability 36 2021 ESG highlights 38 Human Capital Management update 52 2021 fnancial highlights 53 Recognition 54 Stakeholder Capitalism Metrics 3-year stock performance5-year stock

5、performance10-year stock performance A letter from Chair and CEO Brian Moynihan To our shareholders, To our clients, To my teammates, To leaders and partners in the communities we serve, It is my pleasure to share with you the 2021 Bank of America Annual Report. The following pages detail how, over

6、the past year, your company once again fulfilled our purpose to make financial lives betterand did so in a way that benefitted clients, teammates, shareholders and society alike. Against a backdrop of the global pandemic and its ongoing challenges, we delivered Responsible Growth. With that in mind,

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根据报告的内容,本文主要概括了以下关键点: 1. 2021年,美国银行实现了有史以来最佳业绩,收入达到891亿美元,净利润为320亿美元,每股摊薄后盈利3.57美元。 2. 该银行在2021年实现了强劲的市场份额增长,包括新增存款2690亿美元,达到创纪录的2.1万亿美元,以及新增贷款510亿美元。 3. 该银行在零售银行、财富管理、商业银行和全球市场等多个业务领域均实现了增长。 4. 该银行在客户体验方面也取得了显著进步,数字平台的使用量创历史新高,例如,数字银行用户增加了200万,达到5400万,Erica虚拟财务助理的互动量增加了两倍,达到4.27亿次。 5. 该银行在环境、社会和治理(ESG)方面也取得了进展,例如,帮助企业客户为低碳未来做准备,推动种族平等和经济机会,以及将可负担住房承诺增加三倍。 6. 该银行在2021年向股东返还了近320亿美元的资本,包括股票回购和股息支付。
2021年,美国银行如何实现创纪录的盈利? 美国银行如何通过数字化手段提升客户体验? 美国银行如何支持企业客户实现可持续发展目标?
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