1、2020 Environmental,Social&Governance ReportContentsOur CompanyCorporate Profile.3Our Environmental,Social&Governance Approach.4Supporting the United Nations Sustainable Development Goals.6Investing in Our WorkforceEmployee Safety&Wellbeing.9Employee Engagement.10Inclusion&Diversity.10Employee Learni
2、ng&Development.14Employee Benefits.15Empowering People,Communities&EconomiesDigital Equity&Financial Access.17Government Collaboration During COVID-19.18Small&Micro Businesses.19Community Support.22Securing Commerce&Protecting Customers Payments Security.25Cybersecurity at Visa.26Data Privacy.27Resp
3、onsible Data Use.28Transaction Integrity.29Protecting the Planet Within Visa.31Sustainable Commerce.36Operating ResponsiblyCorporate Governance.39Ethics&Compliance.41Engaging with Governments.42Responsible Sourcing.43Human Rights.44About This Report.45ESG Index Mapping.46Letter from Our Chairman&CEO
4、The convergence of global health and economic crises in 2020,driven by the COVID-19 pandemic,levied challenges on businesses,governments and society that required agility,innovation and cooperation to stabilize and,ultimately,to recover.Against the backdrop of loss this year,we saw long-overdue mome
5、ntum toward meaningful change for racial and social justice and a growing urgency for action on climate change.As an engine of commerce,Visa continues to work to bring the world back to business and to do our part in building a society where everyone,everywhere has the access and tools to meaningful
6、ly benefit from an interconnected global economy.As Visa continues to address these challenges,we are committed to delivering long-term value for all of our stakeholders.We believe economies that include everyone,everywhere uplift everyone,everywhere,and we are committed to contributing to an inclus