用AI重塑客户和员工体验.pdf

1、Reimagining Client&Employee Experiences with AIShankar Kalyana,CTO,Stantec2Have you experimented with generative AI tools,such as ChatGPT,Midjourney or others?POLL3R E I M A G I N I N G C L I E N T&E M P L O Y E E E X P E R I E N C E S3The promise of Generative AI is excitingThis house does not exis

2、tEmma SumrowAnna Fixsen via MidjourneyCourtesy Matsys Design4R E I M A G I N I N G C L I E N T&E M P L O Y E E E X P E R I E N C E S4The promise of Generative AI is excitingAll images by Nikita Kalyana,via Midjourneydark spiral bauhaus inspired environmentspastel bauhaus inspired environmentsmod bau

3、haus oskar schlemmer garments minimalism5 5R E I M A G I N I N G C L I E N T&E M P L O Y E E E X P E R I E N C E SOptimizing routes and delivery schedules based on traffic and weather conditionsPredictive maintenance of equipment by analyzing sensor dataDL models,trained on thousands of images,can i

4、dentify minute defects in products with high accuracyGenerate new product designs and features,based on parameters and constraintsBut AI is more than Generative AIArtificial IntelligenceMachine LearningDeep LearningGenerative AIAI can shift us from Sense+Respond to Predict+Preempt6From+AI to AI+(ada

5、pted from IBMs AI Ladder)Collect,Organize,Grow dataAdd AI to applicationsAutomate workflowsReplace,Reimagine workflowsAI performs work/augments humans+AI AI+R E I M A G I N I N G C L I E N T&E M P L O Y E E E X P E R I E N C E SAI can shift us from Sense+Respond to Predict+PreemptEmployee Experience

6、HR/Talent ManagementIT processesSales&MarketingOperationsFinanceAEC USE CASE POSSIBILITIES7Customer ExperienceDesign Automation and OptimizationPersonalized DesignPredictive MaintenanceSite SafetyProject Lifecycle AutomationEnergy Efficiency.R E I M A G I N I N G C L I E N T&E M P L O Y E E E X P E