从 Search 和 GenAI 中吸取的经验教训.pptx

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1、Sid Probstein|CEO SWIRL,Sid Probstein|CEO SWIRL,VP Engineering/Operations Northern LightVP Technology Fast Search&TransferFounder/CTO AttivioChief Informationist KnowledgentMore:https:/,Lesson#1:GAI&Search have different goals,Lesson#1:GAI&Search have different goals,Lesson#1:GAI&Search have differe

2、nt goals,How does knowledge become information?,-Call a unit of knowledge a“K”,How does knowledge become information?,-Call a unit of knowledge a“K”,How does GAI“emerge”from information?,How does a non-expert access knowledge?,Lesson#2:Search supercharges experts,Lesson#2:Search supercharges experts

3、,Lesson#3:GAI democratizes some big ks,Lesson#4:GAI+Search is the(clear)winner,Lesson#4:GAI+Search is the(clear)winner,Example:Supply Chain Intelligence,Pharmaceutical company5,000+users globallyOverwhelmed with reports&dashboardsOpen ticket to get answers from data science teamSLA=2 weeksHigh cost

4、to answer questions,Before Search&GAI:“Frustrating scavenger hunt”,Sample questions,HOW MANYWhat is the%In-Stock for Primary Care Business YTD?What is the%In-Stock projection for Primary Care Business in 2023?What is the%In-Stock for Cluster 5 Segment G/A for 2023?What is the%In-Stock for SBO RkU fo

5、r Q1-2023?What is the Projected%In-Stock for Western Europe Segment B/C nekt 3 periods?What is the%In stock YTD by business unit?What is the Customer Service for EMEA Region Markets for last 6 months?,CUSTOMER IMPACTWhere are my shipments?Am I meeting my SLAs?How is weather impacting my shipments?Wh

6、at is my perfect order percentage?,SHOW MEShow me material movement for 0902905320 for XQ5 for last 3 monthShow me everything you have on customer serviceShow me%in stock for EMEA region YTD by markets,Sample answers,With Search&GAI:“Quickl