通过系统和人眼进行知识管理.pptx

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1、,KM through Systems&Human Lenses,KMWorld 2024November 21,2024,11.21.24|,Consulting Partner,Disruption Learning&TechnologyFocus on Knowledge Management,Change Management,Training&Facilitation,Organization Development.Sr.Knowledge Management&Training Specialist,SNHUDoctorate Global Training&Developmen

2、t,focus on KM,How an Effective Knowledge Management Program Supports Critical Tacit Knowledge Retention Within a Higher Education Institution:A Qualitative Intrinsic Case Study Published 2022,11.21.24|,TEDx Talk:Feb.2024 Feeling Stuck?Heres the Solution.,Before we begin,I want to challenge your pers

3、pective.,All Is Vanityby ArtistCharles Allan Gilbert,Cat?,Mouse?,11.21.24|,Ackoffs DIKW Knowledge Framework,11.21.24|,People vs.Process,11.21.24|,Dr.Rachel Teague|KMWorld 2024,Knowledge Retention&Sharing Programs,Dr.Rachel Teague|KMWorld 2024,11.21.24|,WHY,Employee turnover(internal or external)may

4、result in thepotential loss of critical tacit knowledge needed to support current andfuture university operations.How is critical tacit knowledge after employee turnover istransferred and retained by operational employees?,HOW,Defined&operationalized standardized framework for retention.Curated a mu

5、ltimodal toolkit&repository.Marketed the Knowledge Retention Pilot as an enterprise-wide service.Launched repository for seamless sharing.,WHAT HAPPENED,Enterprise-wide participation 80%business units.Increased participation in sharing&cross-functional collaboration.Sparked a shift in culture.100%re

6、port adoption of process.,Themes fromFindings,Dr.Rachel Teague|KMWorld 2024,11.21.24|,Student Experience,Operations,HR,Campus,Academics,IT,Knowledge Sharing Contributes to a Learning Org Culture,11.21.24|,Dr.Rachel Teague|KMWorld 2024,11.21.24|,Best Practices,11.21.24|,Dr.Rachel Teague|KMWorld 2024,