使用 AI 保留关键知识.pptx

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1、RETAINING CRITICAL KNOWLEDGE WITH AI,Grace ChenAssociate Dir.IT/Strategy OfficeMerck,Rebecka IsakssonKM Expert&FounderKnowFlow Value,B202:,FounderKnowFlow Value,https:/,https:/,Knowledge Fika:https:/,Internationally renowned KM expert,mentor&keynote speaker 15-year tenure at Microsoft Corporation-Mi

2、crosoft Director of Knowledge Management-Member of the M365 Product Management team,focusing on“Syntex”,a.k.a.SharePoint Premium25 years in Business Consulting&Change Mgmt,Grace chen,Associate Director at Merck18+Years Pharmaceutical IndustryKnowledge Management Center of ExcellenceBiochemistry B.S.

3、,Chemistry M.S.Publications Peer ReviewedPatent Holder,Associate Director IT/StrategyMerck,https:/,Espresso machines dont make espresso.,The barista does,using experience and know-how.,Expanding the understanding of“knowledge”,All the information,All the experience,Value to CustomersValue to Organis

4、ationsValue to Individuals,Best decisions.Best outcomes.,Common km challenges,Process,Resistance to changeLack of KM understandingDesire for ROI($)Knowledge exchange culture,People,Technology,Siloed informationScalabilityIntegration Outdated technologyInformation architecture,Lack of timeMindset(“pe

5、rfect,enemy of good)Tacit knowledgeResistance to changeLack of buy in/wont do their bit,Enterprise,80%,20%,AI DRIVES BUSINESS-BUT it needs tacit for maximum roi,Productivity gains,AI automates routine tasks,allowing employees to focus on more strategic activities and value adding tasks.,Innovation,A

6、I enables companies to innovate by providing insights from large datasets,allowing development of new products and services.,Wellbeing,AI helps employees and managers understand their working patterns&habits and can be a powerful tool to draw insights from inf