Bank of Marin Bancorp (BMRC) 2007年年度报告「NASDAQ」.pdf

1、Growing with our StrengthsS er v i C e Co m m u n i t y r el at i o n S h i p S2 0 0 7 a n n u a l r e p o r tBank of Marin has Been coMMitted to strengthening our local coMMunities since our inception.our principles of coMMunity involveMent and extra-ordinary personal service have Been ongoing,whil

2、e at the saMe tiMe we have successfully grown and expanded our products and services.B a n k o f M a r i n B a n c o r pb a n k o f m a r i n b a n c o r p 1 Legendary ServiceBank of Marin places great value on our employees,realizing our success as a community bank is largely due to our dedicated s

3、taff that consistently surpasses customers expectations.Phyllis Cope is the epitome of a Bank of Marin employee.With her positive,friendly outlook and“can do”attitude she goes the extra mile for her customers.Shes even been known to chase the FedEx deliveryman down the street in high heels to make s

4、ure loan documents got to her customer on time.Phyllis has also been nominated numerous times for the Bank of Marin“legendary service”award.This award is given from one co-worker to another in recognition of going“above and beyond”their normal job responsibilities to provide legendary service.What m

5、akes Phyllis different from most bankers is that“no”is not in her vocabulary.She always finds the answer to a problem.Whether its meeting a customer after hours,person-ally filling out paperwork that a client normally would,or hand delivering travelers checks to a bank customer just in time for an o

6、verseas trip,she always delivers.Inevitably,her customers also become her friends.Phyllis is involved in numerous Novato community organiza-tions,including the Novato Rotary and Chamber of Commerce,where she is one of the original founders of the Women in Business group,Novato Youth Center,Novato Hu