德勤：2021年全球弹复性报告（英文版）（28页）.pdf

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1、Building The Resilient Organization 2021 Deloitte Global Resilience Report Letterfrom the Deloitte Global CEO 2 Introduction 3 Attributesof resilience 5 Prepared 5 Adaptable 8 Collaborative 12 Trustworthy 14 Responsible 17 Sidebar: The disruptions of 2020 have shaped CXOs perceptions 20 of top socie

2、tal issues Moving forward 22 Endnotes 23 Methodology 24 Acknowledgments 24 Contents 2 Resiliencein an age of disruption Letter from the Deloitte Global CEO D ISRUPTION CAN CREEP like the oceans rising tide or suddenly overwhelm like a storm surge. On rare occasions, as the past 12 months harshly rem

3、inded us, it can do both at the same time. Few organizations were adequately prepared for the turmoil that inundated global markets in 2020. Theconfluenceofaglobalhealthpandemic,social and political unrest, and worsening climate events upended the private and public sectors around the world. Mounting challenges during the year expanded the concept of preparedness in ways many leaders didnt anticip