埃森哲：COVID-19：建设基础设施以提高急诊护理能力 - 埃森哲（英文版）.pdf

1、NOWNEXT April 2020 COVID-19: What to do Now, What to do Next Navigating the human and business impact of COVID-19 Resilient infrastructure to support surge care capacity May 2020 2 Were all in this together COVID-19 has turned into a global crisis, evolving at unprecedented speed and scale in recent

2、 history. It is creating a universal priority for governments and organizations to take immediate action to protect their people. It is now one of the biggest global events and challenges of our lifetimes. As such, it is changing human attitudes and behaviors today and forcing organizations to respo

3、nd. However, the need to respond wont end when the viruss immediate threat eventually recedes. COVID-19 has becomea global crisis, evolving at unprecedented speed and scale. As a result, health providers are having to scale for extraordinary circumstances: Creating elastic care capacity Enabling phy

4、sical distancing Deploying new digital tools and processes rapidly These capabilities should be activated within daysnot weeks or months. 3 Organizational resilience: Tested like few times before The COVID-19 pandemic has tested the limits of health providers operational resilience. It impacts inter

5、actions with patients, families and healthcare personnel. Communications and processes are strained. The capture of data to glean insights that drive population health outcomes is complex. Manual processes in data center services, supply chains and business processes are sources of vulnerability and

6、 inefficiency Possible response: Increased automation Capacity to support unpredictable patient volume across contact centers, data exchanges and reporting is difficult to activate within required timelines Possible response: Seamless scalability The traditional face-to-face care delivery model shou