COVID-19：帮助中小型企业克服不确定性-埃森哲（英文版）.pdf

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1、OUTMANEUVERUNCERTAINTYNOWNEXT July 2020 Rebuilding business How CSPs can help SMBs outmaneuver uncertainty and manage through the COVID-19 crisis 2 POWERING SMB RESILIENCE As the health and humanitarian impacts of the COVID-19 pandemic evolve, so do the business and economic challenges. Small- and m

2、edium-sized businesses (SMBs) represent approximately 90 percent of all global companies and over half of the worlds employment. But now, the pandemic has shaken local economies around the world to the core, and SMBs are at the epicenter. SMBs needs are evolving due to new social distancing and work

3、-from-home norms, so CSPs will have to accelerate their adoption of automation and self-service capabilities, especially those related to customer service functions. The interest and investment in CSPs initiatives to overcome these issues has grown rapidly thanks to the disruption caused by COVID-19

4、, leading to increased visibility and importance of service providers capabilities. This is the moment to reinvent business models for a new societal landscape. The time to shape a mindset of bold business transformation powered by new approaches to technology and responsible leadership is underway.

5、 SMB scale SMBs employ almost half of the U.S. private workforce, which corresponds to 59 million people. SMBs account for 45% of U.S. GDP. SMB growth The number of SMBs in the UK increased more than 30% between 2000 and 2019, compared with growth of 7% in the number of large companies. ICT spend Wo

6、rldwideIT spending by small and mid-size companies is expected to reach $684 billion in 2021, and is increasing faster than the rate of GDP growth. 3 SMBs drive economic growth and ICT spending SMB definition in U.S. is 1-499 employees (Europe: 1-249). Mid-size companies = 1-999 employees. Sources: