2020年保险业报告：保险核心技术进入下一个常态-麦肯锡（英文版）（136页）.pdf

1、June 2020 Now more than ever, insurers are focusing on reimagining the role of technology, reinventing technology delivery, and future-proofing the foundation of core technology. Sixteen articles dive deep into the what, why, and how. Reaching the next normal of insurance core technology Cover image

2、: wacomka/Getty Images Interior section opener images: Getty Images/mim.girl, Aitor Diago, and koto_feja Copyright 2020 McKinsey here is how the cybersecurity organization can support a secure digital agenda. 5 Insurance resilience in a rapidly changing coronavirus world In times of uncertainty, car

3、riers can pursue resilience through a staged approach to stabilizing, reimagining, and transforming operations. Sarinya Pinngam / EyeEm/Getty Images by Anshuman Acharya, David Hamilton, Pradip Patiath, Zachary Surak, Grier Tumas Dienstag, and Jasper van Ouwerkerk 6 There is no question that addressi

4、ng the humanitarian challenge of COVID-19 is the first priority of every government, business, and individual around the world. Were seeing enormous energy invested in suppressing the virus and saving lives with rigorous social measures and millions of heroic healthcare professionals and first respo

5、nders putting their own lives at risk. As the situation evolves hour by hour and day by day, it is difficult to predict its consequences with certainty. One certainty, however, is that the pandemic brings both balance-sheet and operational challenges to the insurance industry. Following are some of

6、the most acute challenges that we are observing and anticipating for the near future across the global life and property and casualty (P keeping customers informed of capacity constraints; deploying self-service, automation, and additional capacity to tackle personnel shortages in service-critical f