世界经济论坛：加快新常态中的数字包容性（英文版）（24页）.pdf

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1、Accelerating Digital Inclusion in the New Normal P L A Y B O O K J U LY 2 0 2 0 In collaboration with Boston Consulting Group Contents Executive summary 1 Role of connectivity in the time of COVID-19 2 Critical gaps in the digital divide 3 A growing digital divide in the new normal 4 The future of d

2、igital inclusion 4.1 Growth 4.2 Financing 4.3 Technology Conclusion Acknowledgements Endnotes 3 4 5 7 8 8 13 18 21 22 23 Cover: Getty Images/Dobrila Vignjevic Inside: Getty Images/Subman; Reuters/Amit Dave; Reuters/Danish Siddiqui; Unsplash/Dan Burton; Reuters/Alessandro Bianchi; Reuters/Jason Redmo

3、nd 2020 World Economic Forum. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, including photocopying and recording, or by any information storage and retrieval system. Accelerating Digital Inclusion in the New Normal2 Executive summary T

4、he COVID-19 crisis has thrown into sharp focus the importance of digital connectivity in daily life. As many countries underwent lockdown periods, digital infrastructure was critical to mitigate the impact of stay-at-home restrictions. Connectivity players have contributed by taking short-term actio

5、ns to ensure continued access during the crisis. More importantly, their long-term investment in infrastructure over the past 20 years has driven a step change in the level of fixed and mobile coverage and technology. This has enabled the continuation of key activities digitally, such as remote work

6、ing, healthcare and education, and underpinned the growth of sectors such as e-commerce while supporting adjacent industry players at a critical time. At the same time, the crisis has also exposed even more clearly the gaps that still exist in digital access. When essential services such as health,