Qualtrics：2024年员工体验趋势报告（英文版）（83页）.pdf

1、Employee Experience Trends2IntroductionWhat do your employees expect in 2024?In short:balance.Were operating in a world of paradoxes from artificial intelligence(AI)to hybrid work and employees expect organizations to find balance amongst competing priorities.When we asked nearly 37,000 global emplo

2、yees about their preferences in the year ahead,they told us they expect their organizations to introduce new technology,but they also want to use said tech for good.They expect AI tools to optimize their productivity and allow them to focus on work they feel energized by,and to delegate tasks of the

3、ir choosing to machines that can handle them more efficiently.Employees also expect leaders to introduce policies and processes that empower them to work from home and the office,focus on outcomes(not hours),and build meaningful relationships with their colleagues and teams.And employees expect to b

4、e heard.Some are even very willing to open up all means like their work email and Slack messages to finally be heard.But,with the expectation that leaders will take action,tell them about it,and make changes for the greater good of the organization,yes but also to benefit people first,and foremost.W

5、e see paradox in action in our employee experience key performance indicators(EX KPIs),as well.This years KPIs demonstrate stability on the surface,but diving deeper,we see underlying priorities whats really driving experiences at work are changing for employees.For example,in 2023,engagement was co

6、mpletely dominated by customer-focused themes,such as employees feeling empowered to develop new and better ways of serving their customers.In 2024,the driving forces behind engagement will look a bit different:meeting career goals,as well as learning and developing,will rise in importance illuminat