探索 Webex 联系中心功能和使用案例.pdf

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1、#CiscoLive#CiscoLiveCarlos Guadamuz Business Development ManagerBRKCCT-2724Exploring Webex Contact Center functionality and use cases 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEnter your personal notes hereCisco Webex App Questions?Use Cisco Webex App to chat with th

2、e speaker after the sessionFind this session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/questions in the Webex spaceHowWebex spaces will be moderated by the speaker until June 9,2023.1234https:/ 2023 Cisco and/or its af

3、filiates.All rights reserved.Cisco PublicBRKCCT-27243Agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicWebex Contact Center OverviewEmployee ExperienceManagement ExperienceAdministration ExperienceContact Orchestration&AI Reporting and AnalyticsProgrammatic Contact CenterTakeaw

4、ays and Q&ABRKCCT-27244 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSafe Harbor StatementThis presentation contains“forward-looking”statements that involve risks,uncertainties and assumptions.If the risks or uncertainties ever materialize or the assumptions prove incor

5、rect,our results may differ materially from those expressed or implied by such forward-looking statements.All statements other than statements of historical fact could be deemed forward-looking,including,but not limited to,any projections of financial information;any statements about historical resu

6、lts that may suggest trends for our business;any statements of the plans,strategies,and objectives of management for future operations;any statements of expectation or belief regarding future events,technology developments,or enforceability of our intellectual property rights;and any statements of a