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欧盟委员会&凯捷:2026年电子政务基准报告:欧盟在线公共服务供给稳步小幅增长(中译版)(54页).pdf

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1、eGovernment Benchmark 2026Insight ReportWritten byJune-2026e G o v e r n m e n t B e n c h m a r k 2 0 2 6 I n s i g h t R e p o r t2Manuscript completed in May 2026Authors and study teamCapgemini:Niels van der Linden,Sem Enzerink,Arman Behrooz,Stan Vugs&Jasper OortgiesenSogeti:Sandrine Cipponeri,Er

2、lend Firth&Mauro BaldacchiniIDC:Massimiliano Claps,Fung-Yee Tang,Giorgio Micheletti&Marion Germaine-TerrasseContact:Niels van der Linden(Project Manager eGovernment Benchmark)E-mail:1st editionThis document has been prepared for the European Commission however it reflects the views only of the autho

3、rs,and the European Commission is not liable for any consequence stemming from the reuse of this publication.Luxembourg:Publications Office of the European Union,2026 European Union,2026 The reuse policy of European Commission documents is implemented by Commission Decision 2011/833/EU of 12 Decembe

4、r 2011 on the reuse of Commission documents(OJ L 330,14.12.2011,p.39).Unless otherwise noted,the reuse of this document is authorised under a Creative Commons Attribution 4.0 International(CC BY 4.0)licence(https:/creativecommons.org/licenses/by/4.0/).This means that reuse is allowed provided approp

5、riate credit is given and any changes are indicated.PDF ISBN 978-92-68-39462-5 ISSN 2811-8383 doi:10.2759/0999131KK-01-26-045-EN-NEUROPEAN COMMISSIONDirectorate-General for Communications Networks,Content and TechnologyDirectorate B Digital Decade and ConnectivityUnit B.2 Digital Decade Coordination

6、Contact:Silvia BeghelliE-mail:CNECT-DIGITAL-DECADEec.europa.euEuropean Commission B-1049 Brusselse G o v e r n m e n t B e n c h m a r k 2 0 2 6 I n s i g h t R e p o r tContentsExecutive SummaryGlossary of Key Terminology1.Introducing the eGovernment Benchmark 1.1 The Digital Decade Policy Programm

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1. **核心目标**:欧盟《数字十年》政策计划旨在2030年实现关键公共服务100%在线化,2025年公民服务数字化率达84.6%(较2023年提升5.2%),企业服务达88.6%(提升3.2%)。 2. **关键进展**: - **跨境服务**:公民跨境服务(75.3)和企业跨境服务(78.4)仍落后于国内服务,健康领域跨境服务最低(58.9)。 - **辅助指标**:预填表单(75.9,年增7.1%)和移动适配性(97.4)显著提升,但透明度(69.6)停滞。 3. **优先领域**:AI应用不足(仅半数网站提供AI支持)、网络安全标准覆盖率低(50%)、数字主权受挑战(超1/3网站服务器由非欧盟实体控制)。 4. **政策建议**:加速跨境服务数字化、推广预填表单与透明度建设、强化AI与网络安全。
数字服务现状如何? AI应用有何进展? 跨境服务瓶颈在哪?
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