欧盟委员会&凯捷：2026年电子政务基准报告：欧盟在线公共服务供给稳步小幅增长（英文版）（54页）.pdf

1、eGovernment Benchmark 2026Insight ReportWritten byJune-2026e G o v e r n m e n t B e n c h m a r k 2 0 2 6 I n s i g h t R e p o r t2Manuscript completed in May 2026Authors and study teamCapgemini:Niels van der Linden,Sem Enzerink,Arman Behrooz,Stan Vugs&Jasper OortgiesenSogeti:Sandrine Cipponeri,Er

2、lend Firth&Mauro BaldacchiniIDC:Massimiliano Claps,Fung-Yee Tang,Giorgio Micheletti&Marion Germaine-TerrasseContact:Niels van der Linden(Project Manager eGovernment Benchmark)E-mail:1st editionThis document has been prepared for the European Commission however it reflects the views only of the autho

3、rs,and the European Commission is not liable for any consequence stemming from the reuse of this publication.Luxembourg:Publications Office of the European Union,2026 European Union,2026 The reuse policy of European Commission documents is implemented by Commission Decision 2011/833/EU of 12 Decembe

4、r 2011 on the reuse of Commission documents(OJ L 330,14.12.2011,p.39).Unless otherwise noted,the reuse of this document is authorised under a Creative Commons Attribution 4.0 International(CC BY 4.0)licence(https:/creativecommons.org/licenses/by/4.0/).This means that reuse is allowed provided approp

5、riate credit is given and any changes are indicated.PDF ISBN 978-92-68-39462-5 ISSN 2811-8383 doi:10.2759/0999131KK-01-26-045-EN-NEUROPEAN COMMISSIONDirectorate-General for Communications Networks,Content and TechnologyDirectorate B Digital Decade and ConnectivityUnit B.2 Digital Decade Coordination

6、Contact:Silvia BeghelliE-mail:CNECT-DIGITAL-DECADEec.europa.euEuropean Commission B-1049 Brusselse G o v e r n m e n t B e n c h m a r k 2 0 2 6 I n s i g h t R e p o r tContentsExecutive SummaryGlossary of Key Terminology1.Introducing the eGovernment Benchmark 1.1 The Digital Decade Policy Programm