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艾玛迪斯:2026年旅游愿景报告:从数据到愉悦(英文版)(48页).pdf

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1、Amadeus InsightsTravel Dreams 2026From data to delight Amadeus Insights2ContentsForeword 3Methodology 46Introduction 4Winning the guest and turning travel demand into destination value 10Part IIDeepening understanding to create personalized experiences 21Part IIIThe transformative engine of technolo

2、gy 29Part IVDifferentiation through sustainability and loyalty 36Part VA look to the future 43Part VIBuilding a new era of guest-centric hospitality 5Part IAmadeus InsightsTravel Dreams 20263Hospitality is being reinvented before our eyes assumptions about value,experience,and differentiation are be

3、ing challenged.Traveler expectations are shifting,technological change is accelerating,and economic uncertainty is reshaping how hotels and destinations compete.At Amadeus,we work to anticipate these developments,turning complexity into insight,and supporting confident decisions.Travel Dreams 2026:F

4、rom data to delight is the latest contribution to this mission.Our new report offers a sharp,comprehensive review of where the industry stands today and where it is headed tomorrow.This research project is among our most wide-ranging to date.By bringing together the perspectives of 6,000 global trav

5、elers from the largest outbound travel markets,500 senior hoteliers from the markets that receive the most travelers,and a group of leading destination management organizations(DMOs),we uncover a holistic picture of the forces influencing the next chapter of hospitality.What emerges is a clear tensi

6、on,and opportunity,between what travelers value and what hotels and destinations are racing to deliver.Travelers remain anchored to enduring fundamentals such as price,location,and safety.But how they expect these essentials to be delivered has changed dramatically.Personalization,digital convenienc

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1. **行业挑战与机遇**:酒店业面临成本上升(38%)、数字化转型(33%)和超个性化需求(31%)等挑战,同时旅客更看重灵活、移动端优先和个性化体验。 2. **旅客需求变化**:74%旅客重视个性化,74%愿为特色服务付费(如早到/晚退、精选房型),41%寻求“心灵平静”的旅行体验。 3. **技术投资重点**:酒店平均计划投入31.9万美元用于AI,主要用于定价(39%)、预测(38%)和客户服务(36%)。 4. **可持续发展**:100%酒店计划投资可持续发展,平均占预算6.7%;75%旅客愿为环保酒店多付11.7%房费。 5. **忠诚度与收入**:83%酒店预计会议活动收入增长,个性化忠诚计划(如简化积分)成关键趋势。
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