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奥纬咨询:2026新型首席运营官(COO):从效率工程师到业务统筹者研究报告(英文版)(19页).pdf

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1、The new COOFrom efficiency engineer to business orchestratorContentsStudy overview 3Executive summary 5The wave model:Evolving COO priorities 7Key forces shaping the COO agenda 9A more strategic and networked COO role 12Pathways within the C-Suite for COOs 15Next steps for COOs 17 Oliver Wyman3Study

2、 overviewIn todays fast-evolving global business environment,chief operating officers(COOs)face unmatched challenges and opportunities.Their role is no longer confined to factory floors or internal efficiency;it has expanded to encompass ecosystem orchestration,digital innovation,sustainability,and

3、the management of systemic risks such as climate change and geopolitical volatility.Oliver Wyman undertook a comprehensive study to understand how the COO agenda and role is evolving in complexity and scale.This included interviews with top COOs across Europe and an analysis of more than 20,000 prof

4、iles of COOs at large enterprises(Exhibits 1 and 2).The analysis concentrated on 1,000+COOs of large enterprises in the tangible goods sector that are listed on European stock exchanges.To capture the evolving priorities and capabilities of next-generation COOs,Oliver Wyman conducted structured inte

5、rviews with more than 20 COOs and senior executives across a broad range of industries,including health and life sciences,transportation and logistics(rail,aviation),aerospace&defense,energy,raw materials,and industrial goods.Exhibit 1:Sample size overview COOs by industry20,000 LinkedIn COO profile

6、s analyzed,chart below focuses on current COOs in tangible goods industriesEnergy,raw materials,chemicals383Retail and consumer goods258Professional services and legal236Industrial goods and manufacturing219Health and life science180Telecommunication82Arts,sport and recreation64Transportation and lo

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1. **COO角色转型**:从传统"效率工程师"转向"商业指挥家",需同时应对运营韧性、AI与可持续发展、生态系统扩展三大重叠浪潮(至2030年)。 2. **核心数据**: - COO上任前平均职业经验17年(2015年前为11年),任期延长至6年(此前4年)。 - 45%的COO有跨国工作经验,60%曾跨行业工作(较十年前下降17个百分点)。 3. **关键挑战**:需整合外部冲击(地缘政治、能源波动)、技术成熟度(数据质量限制)、ESG合规、商业模式颠覆及人才缺口,构建"COO操作系统"明确优先级。 4. **职业路径**:少数(约15%)在5年内晋升CEO,多数选择深化运营专业化,主导跨生态系统的协调。
COO新角色? 如何驾驭三重浪潮? COO如何转型?
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