将传统工作流程迁移并现代化改造为智能代理.pdf

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1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.P E X 3 0 4Migrate and Modernize Legacy Workflows to Intelligent AgentsPragnesh Shah(he/him/his)Sr Partner Solution ArchitectAmazon Web ServicesCdric Bordonn(he/him/

2、his)Sr Partner Solution ArchitectAmazon Web ServicesGeethika Guruge(he/him/his)Principal Consultant and AWS AmbassadorMantel Group 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Once uponChallenge of outdated processesThe catalyst for changeManaging the transition 2025,Amazon Web

3、 Services,Inc.or its affiliates.All rights reserved.Agenda1.Why workflow modernization 2.Workflow modernization process 3.How can AWS help you?2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.5The Convergence of AI adoption and process modernisation*Estimates from Gartner Enterpris

4、e IT Spending by Vertical Industry Market,Worldwide study(Dec 2024)$289B*Opportunity value of BPS solutions is expected to growfrom$231B in 2024to$289B in 2028(5.7%CAGR)More than 30%of enterprise apps*will be powered by generative AI and agentic AI by 2028 AWS support,offering and programs 2025,Amaz

5、on Web Services,Inc.or its affiliates.All rights reserved.The consumers want goods delivered to their premises,and they want it nowA premium wholesaler grocery items distributor 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.The customer experience legacy workflowCustomerCustomer

6、 SupportSalesLogistics1 Request Product2 Log request&Forwarded3 Check Product and Discount TermCustomer experienceEfficiency and productivity Customer retention risk 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.The customer experience legacy workflowCustomerCustomer SupportSale