Traeger 利用智能代理 AI 提升呼叫中心客服人员的工作效率.pdf

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1、B I Z 2 1 4Traeger accelerates contact center agent productivity with agentic AIKevan MahDirector of Product Management,Amazon ConnectAWSCorey SavorySVP of Customer Experience and ServiceTraegerMatt RichardsSenior Solutions ArchitectAWS 2025,Amazon Web Services,Inc.or its affiliates.All rights reser

2、ved.What makes great customer experience?Responsiveness and adaptability Proactivity and continuityUnderstanding and personalization 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.The challenge of delivering great customer experienceFixed ways of workingFragmented customer journe

3、ysResistant to business transformationFixed staffing modelsMultiple disconnected processesOverlapping service modelsCant adapt to market changesComplexityInflexibilityStatus QuoCreates organizational paralysisKeeps businesses stuckPuts future growth at riskSlow to embrace new opportunitiesFalling be

4、hind customer expectations 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Oneapplication.OneseamlessexperienceProactiveandpersonalizedSelf-serviceAgentempowermentSupervisorempowermentOne application.One seamless experienceAmazon ConnectAny ChannelUnified RoutingUnified Automation

5、Unified AnalyticsC U S T O M E R-C E N T R I C E X P E R I E N C E S F U T U R E-R E A D Y A G I L I T YA I-P O W E R E D I N N O V A T I O NE N T E R P R I S E-G R A D E T R U S T 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All r

6、ights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Amazon Connect has tens of thousands of customers supporting more than 16 million contact center interactions a day and optimized 12B minutes of customer interactions last year with AI 2025,Amazon Web Services,Inc.or i