AIOps革命：iHeart如何利用Bedrock将事件响应时间缩短60%.pdf

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1、 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.I N D 3 3 2 7AIOps Revolution:How iHeart slashed incident response time by 60%with BedrockSudipta GhoshSr.Solutions ArchitectAWSHarish Kumar NagarajVP,Cloud Engineer

2、ing&SREiHeartMediaSerkan HaytacPrincipal Engineer,SREiHeartMedia 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.AgendaIntroductionChallengesSolution approachiHeartMedia journeyDemonstration and benefitsWhats next and lessons learned 2025,Amazon Web Services,Inc.or its affiliates.

3、All rights reserved.2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Technology ChallengesEliminating toil&minimizing human interventionDeveloping scalable,auto healing AWS Infrastructure&ProcessesReduce mean time to respond and minimize outage Do more with less!2025,Amazon Web Ser

4、vices,Inc.or its affiliates.All rights reserved.How it was working Support team logs in and starts triagingStart gathering information and metricsRun diagnosis and check system healthIdentify root cause(s)Monitoring tool detects the anomaly,pages the on-call userIncident Management Process is trigge

5、redThen if findings are correct,triggers remediation process 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Business Impact Critical time lost while triagingLack of clarity on what to look for&focus on Manually running commands prolong diagnosisRevenue lost due to performance deg

6、radationReputation/SLAs in question 2025,Amazon Web Services,Inc.or its affiliates.All rights reserved.Agents for AI-OpsUser asks the agent-bot to identify the issueAgents sifts through millions of lines logsBot provides detail logs and timelines reconstruction for chronology of eventsDetermines the