3200——终身客户.pdf

1、AI Transformation in IBM SupportSripriya SrinivasanVP,Core Software Products,Software Support&SREVP,Core Software Products,Software Support&SREIBM Support:Redefining support for the industry2AI augmented supportAI augmented supportIBM Support leverages IBMs deep expertise in AI to deflect,resolve cu

2、stomer problems quickly and avoid problems before they arise.IBM delivers support through direct to SME with Level1 fully automated.Client ZeroClient ZeroIBM Support remains on the cutting edge of IBM tooling;adopting IBM products to drive better client experience and productivity.Clients for LifeCl

3、ients for LifeIBM Support provides a standard product lifecycle experience through various support offerings Base Support,Extended Support,Sustained Support.Differentiated ExperienceDifferentiated ExperienceIBM Support offers a range of flexible options from accelerated reactive to proactive support

4、 experience.IBM has a legacy of industry transformationleading the way in emerging technologies,setting new trends,and shaping global markets.Our support organization is no exception.We are actively reimagining both the scope of support we deliver and the way we deliver it,embracing innovation to me

5、et the evolving needs of our clients.Our support engineers not only make use of these concepts but also test,fine-tune,and help shape their ever-evolving usage within the support organization.IBM Support and SRE 2025 IBM CorporationPlatinum SupportAdvanced SupportBase SupportGeneral+Expert Assistant

6、s,Knowledge AssetsCase deflections for self-serviceAsk SupportFast responseto lower time to resolutionAnalysis on ArrivalFaster diagnosticsto lower time to resolutionOn-Demand RCAEnriches resolutionsto improve serviceabilityNarrative InsightsKnow Your Customerfor 360 view of product usageAgentic Wor