利用数据衡量高产团队的职业倦怠.pdf

1、#SECTORCA SecTorCAMeasuring Burnout with Data in a High-Output TeamJoshua Carter#SECTORCA SecTorCAQuick Intro B.S.in Management Info Systems&Marketing(2017)IT Support(2017)SOC Analyst(2019)M.S.in Cybersecurity(2020)MDR Management(2022)#SECTORCA SecTorCAThe Cost of a SOC Analyst Average Analyst Tenur

2、e:8-14 months 2 week notice 3 months to source,interview,and hire new analyst 3 months to fully train&see value from new hire Hard Costs:Recruitment,Interviewing,and Training Soft Costs:Time Spent,Morale Impact,and Loss of Productivity“If youre hiring for a job that pays$60,000,you may spend$180,000

3、 or more to fill that role.”-Whats the True Cost of Hiring Employees,BambooHR,2023#SECTORCA SecTorCAWhy do we“burnout”?The workload has increasedThe work has grown more complex#SECTORCA SecTorCAHow do we deal with burnout?Take a vacation!Change projectsTeam EventsWorkoutSleepMeditationThese are temp

4、orary fixes!#SECTORCA SecTorCAWhat happens if we dont solve the problem?Less productive Reduced quality of analysis Cynical Quit#SECTORCA SecTorCASubjective to Objective#SECTORCA SecTorCAHow do we learn that our team is burning out?Scenario#SECTORCA SecTorCAWhere do we start performing root cause an

5、alysis?We need to understand:What are the core deliverables for our team?PKRs(Priorities and Key Results)for our engineering&product teams SLOs/SLAs for our operational teams What supporting work does our team do?Tasks outside the core deliverables of our own team to support initiatives across the o

6、rganization What internal maintenance activities are we doing(not doing)?Tasks specific to our team that support the core deliverables#SECTORCA SecTorCAWhat systems can we use to track work?Built-In Time Tracking Tools Jira ServiceNow XSOAR ZenDeskOther Tools*BigQuery DataDog*These tools typically r