1、A business leaders guide to working with agentsPreparing your teams for the shift to agentsContentsIntroduction3What is an AI agent?5How models shape an agents abilities7Tools9Guardrails11Workflow automation vs.agents13Preparing your team to work with agents16Conclusion232A business leaders guide to
2、 working with agentsIntroduction79%of senior executives report that AI agents are already in use in their companiesPwCs AI Agent Survey,202586%expect to be operational by 2027PagerDuty2/3of executives believe agents will reshape the workplace more than the internet didPwCs AI Agent Survey,2025A year
3、 ago,the term“AI agent”was largely abstract,used more to describe potential than practice.Today,businesses are shifting from curiosity to integration:startups and enterprises alike are building agents,organizations are embedding them in workflows,and employees are already expanding the scope of what
4、 they can achieve.Yet the term is still fuzzy.Were regularly asked what an agent is,how to work with them,and how to plan for them.3A business leaders guide to working with agentsIntroductionIn this guide,we will01Define AI agents and their core components 02Show how they work and where they add val
5、ue03Outline steps for delegating,supervising,and optimizing agents04Demonstrate how to organize agents and tips to avoid unnecessary complexityThis shift is happening quickly.When used well,agents free people to think deeply,work creatively,and solve problems together.Now is the time to experiment,u
6、nderstand how agents work,and create guardrails that ensure safe,valuable use.There are many types of agents.This guide focuses on using pre-built agents like ChatGPT in agent mode,but you can also create custom agents-whether for internal productivity or to power new revenue-generating features in