用例 - 利用 Gen AI 转型电信公司：VodafoneThree 如何大规模重塑数字化.pdf

1、Copyright Accenture 2025.All rights reserved.Accenture Song1Transforming Telco with Gen AIAccenture SongAlex Pott|Director of DigitalVodafoneThreeSteven Carvalho|Gen AI Customer LeadAccenture SongCopyright Accenture 2025.All rights reserved.Accenture Song2Imagine a world where you just askCopyright

2、Accenture 2025.All rights reserved.Accenture Song3Copyright Accenture 2025.All rights reserved.Accenture Song4Evolving CustomerMaturing TechnologyCommercialisationAccenture SongWhats changing?Copyright Accenture 2025.All rights reserved.Accenture Song5Customers are moving faster than brandsAnd leade

3、rs cant afford to miss the boatAccenture SongCopyright Accenture 2025.All rights reserved.Accenture Song7AI DiscoverabilityCustomer IdentityAgentic PaymentsConversation at every touchpointAt VodafoneThree,Gen AI is the Future CustomerAccenture SongCopyright Accenture 2025.All rights reserved.Accentu

4、re Song8Goodbye chatbotHello ConversationImproved content discovery for AI summariesOptimised for AI discoverability Rebuilt database for Gen AI Search ReadinessBuilt for agentic consumptionEnabled multi-intent,contextual interactionsDesigned for semantic search Overhauling conversational AIEnabling

5、 Agentic ExperiencesIntroducing Gen AI with VOXI bot and scaling with new Gen AI Help&Support toolCreating the frameworks and foundations for a conversational assistant operating in both internal and external channelsAccenture SongCopyright Accenture 2025.All rights reserved.Accenture Song9Where can

6、 you start?Accenture Song01Lead with a right to left mindset02Mobilise pathfinder teams;0 to 103Benchmark your visibility 04Build Conversational foundations05Develop skills and op model;from 1 to 100Setup for successPlan for scaleBuild in t