主题演讲 - 规模化的同理心：人工智能如何让组织感受到.pdf

1、Empathy At ScaleHow AI Is Enabling Organizations To FeelYohan LiyanageFounder&CEOwhen was the last time you truly felt heard at work?truly heardthey get methey see methey understand merare momentsdisengagementDisengagement is costing the global economy 9.6 Trillion USD every year.Gallup 2024G+Cost o

2、f Disengagement-Global GDP$9,600,000,000,000Germany$4.6TJapan$4.0TThanks.But I still feel less connected.EmployeeLets give more perks!Employerso,whats missing?Empathyorganizations are data rich,empathy poor.How do we make empathy somethingorganizations can practice at scale?The 9 Trillion Dollar Que

3、stionFocus ofArtificial IntelligenceSpeedAutomationAccuracyFocus ofArtificial IntelligenceEmpathyLeadership/StrategyLeadership/StrategyExecution/OperationsLeadership/StrategyExecution/Operationssense interpret adaptsenseat scaleinterpretin contextadaptwith insightssense interpret adaptSIA In ActionE

4、mployee EngagementSensing EngagementDaily Mood ChecksIM,Email AnalyticsMeeting AnalyticsPatterns In SignalsSeparate NoiseConnect Dots In ContextInterpreting EngagementTimely,ProactiveConversationsPersonalizedFeedbackEvolve and MonitorAdapting Engagementlets get technicalData SourcesLayerProcessingLa

5、yerSemanticsLayerDecisionLayerActionLayerArchitectural BlueprintSenseInterpretAdaptMood Check InBotSlack Interaction AnalyticsEmail AnalyticsMeeting ObserverTime Series AnalysisEmbeddingsChange PointDetectionASR,VAD,DiarizationRetrieval Aug.GenerationClusteringNetworkMetricsContextualGroundingLLM Or

6、chestration&Multi-AgentSpecialist AgentsClassifiersConformalPredictionSlack Bot NudgesPersonalizedFeedbackDashboardsPolicyAdaptationData SourcesLayerProcessingLayerSemanticsLayerDecisionLayerActionLayerArchitectural BlueprintMood Check InBotSlack Interaction AnalyticsEmail AnalyticsMeeting ObserverT