Salesforce：2025电信行业代理型AI趋势报告：电信行业领导者洞察与趋势研究（英文版）（21页）.pdf

1、 For the first edition of the Agentic AI Trends in Telecommunications report,Salesforce surveyed 84 telecom leaders to learn more about:The overall state of the telecommunications industry How communication service providers are thinking about AI and Agentforce Considerations communication companies

2、 have around agentic AI implementation Due to rounding,not all percentage totals in this report sum to 100%.All comparison calculations are made from total numbers(not rounded numbers).Data in this report is from two double-anonymous surveys conducted from May 6 to May 28,2025.All respondents are th

3、ird-party panelists.For further survey demographics,see page 19.What Youll Find in This Report84 telecommunications leaders surveyed across the United StatesSALESFORCE2AGENTIC AI TRENDS IN TELECOMMUNICATIONSExecutive Summary .04 Chapter 1:Industry Outlook.05 Chapter 2:Excitement Meets Execution.09 C

4、hapter 3:Agentforce:Powering Agentic AI for Telecoms.13 Look Ahead.17 Explore More Resources.18 Sample Details.19SALESFORCE3AGENTIC AI TRENDS IN TELECOMMUNICATIONSContentsSALESFORCE4AGENTIC AI TRENDS IN TELECOMMUNICATIONSIndustry pressures and widespread competition are challenging communications se

5、rvice providers to find new ways to drive growth,increase profitability,and better serve their customers and employees.Many telecom leaders think agentic AI may be the answer.They are hopeful about the potential of AI agents to transform operations.They recognize agentic AIs value,and many already a

6、re implementing and using it within their own organizations.More specifically,leaders are excited about Agentforce.They believe it can help address common pain points.However,concerns around upfront costs,implementation issues,and human adoption are top of mind,making it a more cautious curiosity th