Internet Retailing：2025年网络零售退货报告（英文版）（20页）.pdf

1、1|InternetRetailing|July 2025RXMRTUK25RP 2025 1|InternetRetailing|May 20251|RetailX|February 2025499|July 2025INTERNETRETAILING.NET InternetRetailing Returns ReportIn association with:2|InternetRetailing|July 2025RXMRTUK25RP 2025 RETURNS REPORT 2025|INTRODUCTION AND CONTENTSReturns have always been

2、part of retail,but ecommerce growth has perhaps exacerbated the problem or certainly brought it to the forefront of discussions.Retailers and consumers alike are now putting a real focus on returns.For consumers,it is perhaps unsurprising that“easy”,“convenient”and“fast”remain key words in this retu

3、rns conversation.Our ConsumerX research,and new data from Advanced Supply Chain and ReBound Returns,illustrates the importance of a seamless refund on customer loyalty.The survey results also highlight the changing preferences of how,where and when consumers like to send goods back,and what this mea

4、ns for retailers and their reverse logistics partners.As with all of our reports,the practices of leading retailers are used as examples of how to best handle or even limit returns,but also how advancements in technology are helping retailers to better understand returns.Whether it is informed-decis

5、ion making or harnessing AI tools for efficiency gains,retailers are turning to technology to improve the returns cycle,and,in turn,the customer experience.IntroductionContentsMarket context 03Consumers 05Restocking&reshopping 07Sustainability 09Recommerce 10Rapha interview 11Currys profile 13G-Star

6、 and On Running profiles 14Advanced Supply Chain perspective 16ReBound Returns perspective 18Featured50%of consumers would not shop again with a retailer if the refund was slow;and more returns statsP.05How the growth in second-hand shopping can help retailers with returnsP.10Cycling clothing brand