印孚瑟斯（Infosys）：2025消费者、零售与物流研究报告：AI塑造未来（英文版）（32页）.pdf

1、INFOSYSCONSUMER,RETAIL,AND LOGISTICS JOURNAL:SHAPING TOMORROW WITH AIKnowledge InstituteKnowledge Institute2Infosys Consumer,Retail,And Logistics Journal:Shaping Tomorrow With AI|External Document 2025 Infosys LimitedKnowledge InstituteTable of contentsForeword 4Executive summary 5Trend 1:AI-powered

2、 revenue growth management delivers accurate insights 7Trend 2:AI solutions help manage retail shrink across the organization 11Trend 3:Consumers bring online expectations into physical stores 15Trend 4:MACH flexibility helps enterprises navigate constant disruption 19Trend 5:Use AI to drive transfo

3、rmation and collaboration 23Trend 6:The rise of AI agents that are smart,proactive,and autonomous 27Knowledge Institute3Infosys Consumer,Retail,And Logistics Journal:Shaping Tomorrow With AI|External Document 2025 Infosys Limited4Infosys Consumer,Retail,And Logistics Journal:Shaping Tomorrow With AI

4、|External Document 2025 Infosys LimitedKnowledge InstituteKnowledge InstituteForewordKarmesh VaswaniExecutive vice president and head,consumer goods and tech,retail,and logistics Infosys chairman Infosys BPM,Infosys Consulting,EdgeVerve(Finacle)Welcome to our 2025 Consumer,Retail,and Logistics Journ

5、al.Over the past few years,we have witnessed an incredible and interdependent revolution in the technology landscape across semiconductors,data technology,and artificial intelligence(AI)technology.This revolution is led by AI and machine learning,which in the coming years holds the promise of signif

6、icant leaps in human productivity compared to the revolutions of the past 100 years.But AI is not merely an enhancement to existing processes,systems,and people.It is a catalyst for renaissance and renewal.It requires businesses to critically examine enterprise performance on the five fundamental ve