1、Telecommunications in the AI eraRethinking the communications service provider value chain for business growthIBM Institute for Business Value|Research BriefForewordPowered by generative and agentic AI technology,communications service providers(CSPs)are re-architecting networks,operations,and custo

2、mer experiences while charting a course toward autonomous operations.While CSP leaders acknowledge AIs value,adoption is primarily centered around productivity gains and cost reduction.Progress is often stuck in pilot mode due to technical silos,absent support from senior leadership,and lack of acce

3、ss to quality data.Successful transformation requires a mindset shift from AI as an afterthought to an AI-first approach.This means a purposeful and intentional use of AI capabilities and advancements to rethink the business across customer experiences,networks,operations,products,and services.It is

4、 essential to go beyond productivity gains to using AI for growing business revenue.The potential for innovation,accelerated revenue,efficiency,and profitability is vast,with 54%of CSP executives predicting AI will significantly contribute to their revenue in the next three years,and 77%expecting AI

5、 to enhance their ability to respond to market disruptions and evolving customer expectations.CSPs that rethink their business with AI,automation,and advanced technologies will be at the forefront of this revolution.With agentic AI gaining momentum,they will transition to seamless collaboration betw

6、een humans and AI agents and drive autonomous workflows with the right balance of human control.In this report,we dive deep into what an AI-driven telecommunications industry will look like.We also provide concrete steps to help ensure that your organization thrives in this new business environment.