理特咨询：2025欧洲电信行业议程简化：监管改革赋能客户体验与数字市场竞争力提升（英文版）（52页）.pdf

1、A SIMPLIFICATION AGENDA FOR EUROPE AN TELECOMSRegulatory evolution to improve the customer journey for a competitive&stronger Digital Single Market 2025CONTENTEXECUTIVE SUMMARY 3INTRODUCTION 81.EUROPEAN TELECOM OPERATORS DELIVERED HUGE VALUE FOR THEIR END USERS,BUT LAGGED PERFORMANCE 102.HOW THE CUS

2、TOMER JOURNEY IS IMPACTED BY THE CURRENT REGULATORY FRAMEWORK 143.POLICY RECOMMENDATIONS 28CONCLUSION TOWARD A SIMPLIFIED,COMPETITIVE&HARMONIZED EUROPEAN FRAMEWORK 32APPENDIX 34ELISABETTA CAFFORIOPartner,TIME RomeGREGORY PANKERTManaging Partner,TIME BrusselsPAUL DUMOULINManager,TIME ParisPATRICK VER

3、MAAKManager,TIME Brussels NICOLAS MENNIGBusiness Analyst BrusselsGeneral disclaimerThis report was commissioned by Connect Europe on terms specifically limiting the liability of Arthur D.Little.Arthur D.Littles conclusions are the result of its best professional judgment,based in part on materials a

4、nd information provided by Connect Europe,as well as secondary research and expert interviews.Use of this report by any third party for any purpose does not absolve such third party from conducting their own due diligence.Any reliance on or use of this document is the sole responsibility of the user

5、.Neither Arthur D.Little nor Connect Europe accepts any duty of care or liability to any third party for decisions made,or not made,based on this document.2The European digital economy is at a turning point.The ability of citizens and economies to innovate,improve productivity,and create more opport

6、unities for sustainable growth relies on significantly upgrading the digital infrastructure.As citizens and businesses demand high-performance and resilient connectivity,Europes telecom regulation must evolve in line with the ambitions.This study specifically focuses on regulation impacting the cust