2024 年自动化驱动因素.pdf

1、Automation Drivers for 2024 Trends and challenges for industry in 2024Engage.Learn.Innovate.Ruth OBrienAutomation Specialist MENA&SSARed HatAgendaAutomation in 202401Why digital transformation(still)is a topic02Where to start 03Building your digital operational resilience storyWhy digital transforma

2、tion(still)is a topic5In todays uncertain world.6Test Question who will get to the nirvana end state of high SCALE,TRUST,UX and SPEED first?Scale:#of customersUser Experience:frictionless ease of useIncumbentsDisruptorsHurdles:Crossing the IT/biz divide,3LOD,fiefdoms,getting the old&new tech to talk

3、,skills.In essence:how to release tech as fast as a fintech(i.e.10 x faster)and reduce friction&complexity everywhereHurdles:Scale,trust,risk mind-set it is not ingrained,credibility,reputation(with the masses and the regulators)In essence:how to get new customers and build up reg&risk knowledge/cre

4、dibilityWhere to focus find ways to use technology to:reduce operating costsreduce friction in the client journeyreduce friction in the employee journeyincrease security and enhance privacy(i.e.sovereign cloud)accelerate business agility with more frequent releasesget their legacy tech&processes to

5、work harmoniously with cloud native techhelp the decision makers and control functions to understand technology and TRUST it(i.e.automation)see*article on automation as a super power from McKinseyThe operating landscapeWho is competing in the marketplace is changingThe race to the top&how technology

6、 can helphttps:/ banks in APAC achieve superior returns with relatively low IT spendWhats their secret?What the Analysts are saying7Align IT capabilities and spending with business strategyManage complexity across multiple IT layersInvest in resource development and performance managementLittle or n