1、Digital Banking Maturity Report2|Copyright 2025 Deloitte Development LLC.All rights reserved.NICK COWELLNICK COWELLUS Banking Strategy LeaderDeloitte Consulting LLPDigital Banking Maturity(DBM)is a global accelerator,helping banks respond to changeWe are proud to present the Digital Banking Maturity

2、 reportthe most comprehensive global study of its kind,assessing 349 banks across 44 countries and 6 continents.This edition offers deep insights not only into digital functionalities but also into user experience(UX)design,covering seven key customer journeys to provide the full picture of how bank

3、s are performing in the digital age.This study gives banks the ability to benchmark themselves against the market and competitors,offering inspiration from the best-in-class global leaders.For the sixth time,we introduce a global ranking,spotlighting banks that stand out as Digital Champions-those e

4、xcelling in digital innovation,seamless customer journeys,and real-time services.Our goal is to provide banking leaders with actionable insights,helping them stay competitive,foster innovation,and achieve digital excellence.We hope this report will serve as a valuable tool for shaping the future of

5、banking in a rapidly evolving digital landscape.Yours sincerely,3 3DIGITAL CHANNELSDIGITAL CHANNELS(public website,internet banking,mobile app)6 6CUSTOMER JOURNEY STEPS1 17 7CUSTOMER JOURNEY SECTIONS1k+1k+FUNCTIONALITIES AND FEATURES4.3k+4.3k+CUSTOMERS SURVEYED194194LOCAL MARKET RESEARCHERSBANKS BAN

6、KS ASSESSEDASSESSED34944MARKETMARKETS S COVEREDCOVEREDNICK SCALESNICK SCALESSenior ManagerBanking Strategy&TransformationDeloitte Consulting LLP3|Copyright 2025 Deloitte Development LLC.All rights reserved.D B M 2 0 2 4|H O W D B M HE LP S B A N KS R E S P O N D T O C H A N G EDBM can help you ident