利用知识库和 GenAI 推动业务成果.pptx

1、,March 19,2025,Leverage Knowledge Bases and GenAI toDrive Business Outcomes,March 2025|KM&AI SummitA202:AI&Knowledge Bases,Agenda,What GenAI Does and How It WorksBarriers to Success and Overcoming ThemImportance of ContentThe Ideal SolutionAnalytics(KM,Operations,Conversational)Business Outcomes and

2、 ROI,Myth:Retrieval-Augmented Generation(RAG)will ensure good AI output because its based on only on our organizational data.Truth:“RAG alone is not sufficient to solve the GenAI accuracy problem in domain-specific contexts.Stanford found that domain-specific RAG solutions generate accuracy rates in

3、 the range of 20%-65%.The remainder of responses are either Hallucinations or Incomplete.these accuracy rates for RAG solutions are too low to drive user adoption and business ROI.”,August 2024,What GenAI Does,AI,Synthesizes Datasets,Seeks Context,Recognizes Patterns,AI,Detects recurring elements or

4、 regularities in the data.,Additional information or circumstances surrounding the data.,TextGraphs/TablesMediaTime SeriesRelationalMultimodal,How GenAI Works,Synthesizes Datasets,Seeks Context,Makes Predictions,Recognizes Patterns,AI,Detects recurring elements or regularities in the data.,Additiona

5、l information or circumstances surrounding the data.,TextGraphs/TablesMediaTime SeriesRelationalMultimodal,IrreleventLow QualityBiasedInaccurateHallucinates,How GenAI Works,Myth:Our AI-powered solution identifies discrepancies and“calls them out”for users.Truth:Youve shifted responsibility to your a

6、gents and staff to figure out which option is accurate,negating all efficiency gained by the AI.,Barriers to Optimal Content,Creating context for AI-powered solutions requires a content strategy with two primary focus areas.,Overcoming the Barriers,Content is King in AI-Powered Solutions,High-qualit