TMF：2025未来业务支撑系统（BSS）：构建以客户为中心的新战略研究报告（英文版）（38页）.pdf

1、Author:Dean Ramsay,Principal AnalystEditor:Ian Kemp,Managing Editorsponsored by:TREND REPORTComposable IT&ecosystemsFebruary 2025|www.tmforum.orgfuture BSS:building newcustomer-focusedstrategiescontents03 the big picture06 section 1:whats at stake?drivers for BSS transformation12 section 2:the must-

2、have features of modern BSS24 section 3:partner ecosystems and platform models 29 additional feature:Etiya revolutionizing BSS:how to unleash the power of AI to drive personalization and enhance efficiency32 additional resourcesWe hope you enjoy the report and,most importantly,fjnd ways to use the i

3、deas,concepts and recommendations detailed within.You can send your feedback to the editorial team at TM Forum via editortmforum.orgbigpicturethe3inform.tmforum.orgThe next decade of new telecoms business opportunities will also hinge on these systems being able to adapt to provide new revenue oppor

4、tunities in complex multivendor and increasingly automated ecosystems.The coming age of hyper-automation in telco operations demands that multiple systems function as a single,cohesive BSS whole.In this report we look at the changing capabilities of the distinct application areas within BSS and the

5、business impact that evolution creates.And we explore the linkages being made in open IT architectures and networks such as BSS fulfillment under service orchestration linked in a closed loop with assurance in OSS which will enable CSPs to optimize processes and IT investments.At TM Forum we are see

6、ing mass-market approaches to establishing these linkages through our work with Open APIs and the Open Digital Architecture(ODA).But the way in which individual telcos build their own specific BSS architectures from that common base may well prove to be the key to differentiation,competitive advanta